Coordinator of Ticket Operations

Hornets Sports & Entertainment is in an exciting new phase, with new leadership in both basketball and business, and a renewed commitment to elevating our franchise. Building on a strong foundation, we are focused on becoming a premier NBA organization—one that sets the standard both on and off the court. The Hornets are about much more than just basketball. We are about the energy of live sports and entertainment—an experience that is truly unmatched. Beyond Hornets basketball, Spectrum Center serves as a premier destination for world-class concerts, family shows and marquee sporting events, bringing unforgettable experiences to Charlotte year-round.

We are deeply committed to our community, using our platform to create meaningful impact and drive positive change. We proudly represent the city of Charlotte, embracing its diversity, culture and unwavering spirit. As an organization, we strive to elevate our city by connecting people through the power of basketball and live entertainment, building something special for our fans, employees and community.

Position Overview

The Coordinator of Ticket Operations supports all ticketing functions for the Charlotte Hornets, Greensboro Swarm and Spectrum Center. This role plays a key part in servicing both Hornets, Swarm and arena ticket-holder accounts, with a focus on season plans, group sales, and single-event ticketing. The ideal candidate is detail-oriented, collaborative, and committed to delivering excellent service in a fast-paced environment.

Core Values

HSE embodies the following core values:

• Integrity
• Teamwork
• Competitiveness
• Candor
• Accountability
• Resilience

Essential Duties and Responsibilities

• Provide direct support to sales staff by coordinating order processing and system input.
• Accurate fulfillment and timely processing of all account payments and ticket orders.
• Update customer accounts in ticketing system as required.
• Provide operational support to season and group sales efforts as needed.
• Assist with building entry on event days, including Hornets and other arena events, helping to proactively manage patron issues.
• Assist with management of primary and secondary ticket scanners throughout events.
• Provide support for special events (such as select-a-seat).
• Assist sales staff/season ticket services with renewal and extension process of all ticketing products.
• Standard office procedures including filing, labeling and mailing.
• Other duties as assigned.

Required Skills, Experience, and Abilities

To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job:

• Bachelor’s degree from an accredited college or university in Sports Management, Economics, Business or Accounting.
• Experience with Ticketmaster (both classic and Archtics platform) preferred but not required.
• 1 years of box office operations experience preferred.
• Skills to work independently, and operate well under pressure to meet tight deadlines.
• Ability to problem solve.
• Interpersonal skills to work with many different personalities.
• Passion and focus to think strategically and enable operations.
• Ability to handle multiple tasks simultaneously while thriving in a fast-paced environment.
• Ability to drive toward specific goals and results.
• Proficiency in Excel, PowerPoint and other computer software.
• Evening and weekend work hours required.

Additional Information

This is a full-time benefit eligible position. HSE is dedicated to creating and upholding a welcoming environment that celebrates diversity.

HSE provides valuable benefits and competitive time off policies to help you and your family lead healthy, balanced lives.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.