Job Description
Job Description
The Aftermarket Assistant supports the sales staff with administrative and clerical tasks. They will handle routine office duties, manage sales-related documentation, assist with customer inquiries, and provide general support to ensure smooth sales operations.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following represents a list of essential duties and responsibilities. It is not all encompassing and may be expanded or altered as business needs change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Assist the sales team with data entry, order processing, and maintaining customer recordsPrepare and send service sales-related documents such as reports, spreadsheets, and other system generated information to a set list of recipients on a preset scheduleMaintain and update customer installation and market penetration list to support Aftermarket sales trackingHandle incoming calls, emails, customer inquiries and directing them to the appropriate team membersDevelopment of market-specific performance and development comparisonsHandle customer satisfaction surveys and spearhead the collected dataAssist in preparing strategic sales analyses, presentations and material, as neededCoordination and organization of international visits, as well as handling communication tasks on an international levelPreparation and follow-up of internal and external meetings and workshopsPerform general office duties such as data management, filing, and maintaining organized recordsTrack and record departmental KPIs such as Order Intake, Revenue, First-Time Fix Rate (FTFR), Mean Time to Repair (MTTR), etcActive collaboration in Service-MarketingPerform other work-related duties as assigned
SUPERVISORY RESPONSIBILITIESNone
WORK ENVIRONMENTWhile performing the duties of this job, the employee regularly works in an office setting as well as daily exposure to warehouse / shop elements.
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Moderate physical demand and exposure to shop and field elementsMust be able to provide, or establish, around the clock service to customers as required.Must be able to lift 50 pounds.Regularly required to stand, reach, bend, squat, push, pull and move about the facilityWalk or stand at least 6 hours per dayAbility to sit to do data entry for extended periods of time as requiredPOSITION TYPE / EXPECTED HOURS OF WORKThis is a full-time position. Standard days and hours of work are Monday – Friday, 8 : 00 am – 5 : 00 pm with additional hours as needed.
TRAVELTravel expected to be
REQUIRED EDUCATION, EXPERIENCE AND SKILLSAssociate Business Degree / Technical Degree preferred, or equivalent experience in a related field or equivalent combination of education and experience.Highly Proficient in Microsoft Word, PowerPoint, Excel and Outlook.Must have valid driver’s license.Skills & Abilities :
High level of customer service skills and interaction to ensure optimum relationships.Motivated with a fast paced work ability and a serious work ethic.Work effectively with little or no supervision.Strong prioritization and communication skills (written and verbal).Pre-Hire : Ability to pass a drug test, background check as it relates to the role, and completion of an I-9 form. HUBER is an E-Verify Employer.
Huber Technology, Inc. is an equal opportunity employer – www.huber-technology.com
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
