Flight Services Manager

About the Role:

We are seeking a highly skilled and experienced Corporate Flight Attendant Lead to join our team at In-Flight Crew Connections. As the lead flight attendant, you will be responsible for delivering exceptional service to our clients, creating a luxurious and seamless travel experience.

Main Responsibilities:

• Delivering Exceptional Service: Greet owners and passengers upon arrival, ensuring a warm and inviting atmosphere. Tailor service to each individual passenger to create a highly personalized and memorable flight experience.
• In-Flight Experience Management: Proactively anticipate and fulfill the needs of passengers during every phase of the flight. From setting the ambiance for meals to providing entertainment or rest, your focus will be on delivering impeccable service with attention to every detail.
• Catering and Meal Management: Oversee the entire process of meal preparation, ensuring the finest quality of food and presentation. Collaborate with catering suppliers and internal teams to provide exquisite meal experiences that align with passenger preferences and dietary requirements.
• Aircraft Preparation and Compliance: Prepare the aircraft to meet the highest standards, ensuring all regulatory and safety guidelines are followed. Maintain the cabin with required stock (as well as FBO stock), and passenger comforts.
• Scheduling and Adaptability: Willingness to work varying hours, including nights, weekends, and holidays. This role will be primarily 80% day trips, with occasional extended international trips. Notice will be given in advance to adequately prepare for departures.

Requirements and Qualifications:

• Previous Experience: Previous experience in a Pt.91 Lead Corporate Flight Attendant role.
• Client Focus: Demonstrated expertise in providing personalized, anticipatory service. Strong ability to connect with clients, ensuring their preferences are understood and met at every stage of the flight.
• Safety Knowledge: In-depth knowledge of aviation safety protocols and a commitment to upholding the highest standards of safety.
• 24 months current Emergency Procedures Training
• 24 months current CPR/AED Training
• Organizational Skills: Exceptional organizational and multitasking abilities, capable of managing the needs of multiple passengers simultaneously without compromising on service quality.
• Resilience: Capable of lifting up to 75 lbs and managing the physical demands of the role, while remaining calm and collected during high-pressure or emergency situations.
• Flexibility: Ability to adjust to dynamic schedules, travel needs, and shifting passenger requirements, always maintaining a calm, confident, professional demeanor.
• Global Travel: Must possess a valid US Passport and be flexible in traveling worldwide, with an ability to work in diverse time zones and environments.
• Communication Skills: Superior interpersonal and communication skills, able to engage with clients and colleagues alike to ensure smooth operations and a top-tier experience for passengers.