Accounts Receivable Representative

At Goodman Campbell Brain and Spine (GCBS), every member of our team is essential to fulfilling our mission to deliver exceptional and timely neurosurgical care with a steadfast emphasis on quality.

We work to cultivate an authentic culture through purposeful actions that convey collaboration, respect and a shared vision of excellence. We truly value every interaction we have – with our patients and each other. Our team is at the heart of all we do as an organization, and each employee has the opportunity to enhance the level of service we provide to our patients. We are in search of like-minded individuals, who are pursuing a job of purpose that impacts the lives of patients.

We are seeking a dedicated and capable ­­Account Receivable Representative

To be successful in this role, you should exhibit exceptional customer service abilities to align with Goodman Campbell’s dedication to a positive patient experience. Outstanding employees in this role are detailed, accurate and efficient while striving to deliver the highest level of patient service. As this role is an essential part of our team, active communication and respectful collaboration with peers is vital to success.

After an initial in-office (Carmel, IN) training period of 30-60 days, this position has the ability to work remotely in the central Indiana region.

Job Duties

• Remain current with carrier updates and billing requirements; keeping current on insurance carrier policies
• Extensive telephone contact with insurance carrier representatives regarding payment; resolve carrier issues to allow payment; resolve carrier issues to allow payment
• Extensive use of payer Web-Based Portals
• Initiate appeals/reviews to increase reimbursement from carriers
• Frequent telephone contact with patients to update or confirm information needed for billing as well as to answer patient inquiries regarding their accounts
• Answering account inquiries by phone, mail or fax
• Accurate and timely notation of account activity in the notes section of the computer system
• Update registration of new hospital patients or update established patient accounts in the computer system
• Interact with medical office and hospital staff for needed account management
• Work with assigned A/R, Queues, to maintain 120 day aging at 20% of total Financial Class AR.
• Excellent Customer Service Skills

Knowledge, Skills and Abilities Required

• Excellent computer skills
• Able to interact with co-workers and patients
• Flexible and able to multi-task
• Excellent work habits
• Good communication and language skills
• Good math skills
• Able to work independently
• Good knowledge of medical billing and insurance industry requirements

Educational and Experience Required

Education: HS diploma or equivalent

Experience:

• 1-3 years hospital or medical office experience

• 2-3 years surgical billing/coding experience preferred
• Working knowledge of Medicare, Medicaid, Anthem Blue Cross Blue Shield, United HealthCare, and other Carriers

Physical Demands

Able to sit for an extended period of time in focused work in an office environment

Long periods of telephone and computer work.