What are the responsibilities and job description for the Desktop Support Specialist position at Infojini Inc?
Client has an immediate need for (2) IT Support Technicians and is therefore soliciting resumes. This is a new vacancy. Please send three of your top candidates for this position meeting the criteria as specified in client Contract CWA-116-23 by Friday, February 7, 2025. Some important information is listed below and please remember that FAQs were issued at the beginning of the contract. Please refer to them for answers to many questions.
All support technicians are required to be onsite and travel between client locations. Employees will be expected to travel across Baltimore County. It takes approximately 1 to 1.5 hours to travel across the county in standard rush hour traffic. Please keep in mind that employees commuting from areas that are already 1 to 1.5 hours away may have an additional commute and are expected to be at work on time and work until the close of business. client cannot guarantee that employees will be stationed in an area close to their homes or childcare.
Employees may be expected to travel between sites and are required to do so. The support tech position is NOT a bench tech position even though there may be times when techs are assigned to repairs exclusively. The assignment of support or bench is at the sole discretion of Baltimore County Public Schools.
Hours and Location
Work location will be at multiple schools/locations within Baltimore County.
Work hours will be determined during hire but will be 7.5 hours per day between the hours of 7:00 AM and 4:30 PM.
Workdays are M-F. No holiday pay or school closing pay will be paid.
Travel is a part of this position’s duties.
Clients do not pay mileage for contractor positions.
Interview
Interviews will be held in person.
Resumes submitted will be reviewed by the hiring team.
Please do not submit candidates previously employed by Client’ Department of Information Technology
PLEASE do not call the client to ask if your candidate was selected. If selected, information regarding background checks and fingerprinting will be provided.
Employee Requirements
All candidates must present a fingerprint card indicating they passed their background check.
Must be able to work onsite and travel between multiple locations
Duration of the assignment is a minimum of 6 months but could be indefinite.
The ideal candidate should have the following:
Responsibilities
• Communicate effectively with all levels of customers including administrators, staff, students and vendors
• Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
• Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
• Installs and configures supported device operating systems
• Performs routine diagnostics and maintenance with multiple operating systems
• Installs and configures applications and other supported software packages
• Tests new releases for supported systems
• Performs network support and troubleshooting duties
• Provides consultation and/or training to teachers, staff and students on the operation of technology equipment and software packages
• Troubleshoots hardware and software issues
• Assists teachers with resolving device related problems
• Integrates knowledge and skills from a range of technologies to address work
assignments and problems of moderate complexity
• Coordinates with vendors when necessary
• Participates as team member on small and/or large projects
• Records activities in the work order system
• Updates/Creates internal supported system documentation
Required Skills
• Associates Degree in a related technology area
• Minimum of three (3) years’ experience installing, upgrading, troubleshooting and maintaining device software
• Knowledge of Windows and Apple hardware and software platforms
• Ability to perform technical tasks with minimal supervision
• Must be able to follow oral and written directions
• Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
• Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
• Ability to lift 50 pounds and climb a ladder
Desired Skills
Possess certifications such as CompTIA, A certification, HP Certification, other hardware vendor specific certifications.
