Desktop Support Specialist

About the Role:

We are seeking two intermediate-level Desktop Support Specialists to join our Office team.

These on-site roles will provide daily technical support and contribute to ongoing IT operations and improvement projects.

The ideal candidates will be proactive, customer-oriented professionals with strong Microsoft 365 experience and a willingness to support both basic desktop needs and mid-level technical tasks.

Key Responsibilities:

Technical Support & Troubleshooting

• Provide on-site desktop support for users, including the office staff and executive leadership.
• Troubleshoot hardware and software issues (laptops, peripherals, mobile devices, etc.).
• Respond to technical tickets, prioritize issues, and resolve or escalate as necessary.
• Configure and image new laptops and workstations.
• Assist users in connecting mobile devices (iOS/Android) to Wi-Fi, printers, and email systems.
• Tag and log hardware (laptops, phones, tablets, etc.) into inventory tracking systems (e.g., Excel).
• Track and manage basic inventory tasks as needed.

Microsoft 365 & Tools Support

• Provide user support for the Microsoft 365 suite, including Outlook, Teams, OneDrive, and SharePoint.
• Support the transition from local file servers to SharePoint and OneDrive.
• Assist in small to mid-level Microsoft 365-related projects (e.g., user training, data migration).
• Occasionally provide basic A/V or conference room setup assistance.

Required Skills & Qualifications:

• Proven experience in desktop support or help desk environments (ideally 4–7 years).
• Strong proficiency with Microsoft 365 (O365), Windows 10/11, Teams, SharePoint, OneDrive.
• Hands-on experience imaging laptops, managing hardware setups, and resolving software issues.
• Excellent interpersonal and communication skills.
• Ability to work independently and manage time effectively across support and project tasks.

Preferred Qualifications:

• Basic understanding of networking and willingness to assist on occasional networking tasks.