What are the responsibilities and job description for the Help Desk Support -Behavioral Health Reporting System (IBHRS). position at Infoorigin inc?
Daily support of help desk needs.
The Candidate will timely handle requests for assistance for both employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. They will create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, they will create a service request ticket and assign it to the appropriate higher-level team.
Required Experience:
- Ability to provide excellent customer service
- Experience in help desk support
- Previous experience supporting internal program staff and external treatment providers
- Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in
- Experience with ticketing applications and escalation procedures
Job Type: Contract
Pay: $46.04 - $55.45 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Education:
- Bachelor's (Preferred)
Experience:
- Excellent customer service skills: 2 years (Required)
- IBHRS Help Desk: 1 year (Required)
- Help desk support: 2 years (Required)
- Ability to handle requests via phone, email, portal, walk-in: 2 years (Required)
- ticketing systems & escalation procedures: 2 years (Required)
Location:
- Des Moines, IA (Preferred)
Work Location: On the road
Salary : $46 - $55
