What are the responsibilities and job description for the Call Center Representative Bilingual position at Infoway Solutions LLC?
Duties & Responsibilities:
- 95% - Program Support
- Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
- Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
- Guides members in understanding and accessing the benefits they are entitled to under Medicare and Medi-Cal, through the OneCare program.
- Address member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
- Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
- Initiates referrals to both internal/external care management departments and other departments, governments or community agencies.
- Participates in departmental phone outreach campaigns on a regular basis.
- 5% - Completes other projects and duties as assigned.
Minimum Qualifications:
- High school diploma or equivalent required. 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
- Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese) required.
Preferred Qualifications:
- 6 months of health maintenance organization (HMO), Medi-Cal/Medicaid and health services experience.
- Typing speed of 35 words per minute (WPM).
Work Location: 505 City Pkwy W, Orange, CA 92868
Work Schedule: Monday to Friday (9:00 a.m. to 5:30 p.m. with 30 minute lunch)
Contact:
Mani - Team Lead HR Recruiter
Cell: (925) 241-5753 Ext 106
Info Way Solutions LLC
Job Types: Contract, Temporary
Pay: $22.80 - $23.57 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- health maintenance organization (HMO): 1 year (Preferred)
- Medi-Cal/Medicaid: 1 year (Preferred)
- health services: 1 year (Preferred)
- Typing speed of 35 words per minute: 1 year (Preferred)
Language:
- Bilingual (Preferred)
- Spanish (Preferred)
- Arabic (Preferred)
- Chinese (Preferred)
Ability to Commute:
- Orange, CA 92868 (Preferred)
Ability to Relocate:
- Orange, CA 92868: Relocate before starting work (Preferred)
Work Location: In person
Salary : $23 - $24
