What are the responsibilities and job description for the Inside Sales Support Representative position at Ingersoll Cutting Tool Company?
Inside Sales Support Representative- Rockford, IL
Ingersoll Cutting Tool Company is one of the world’s leading suppliers of metal cutting tooling systems and an integral member of the IMC Group of Companies, a distinguished corporate holding of Berkshire Hathaway, with over 130 subsidiaries in 60 countries around the world. Ingersoll’s US operations are housed on our state-of-the-art manufacturing and marketing campus in Rockford, Illinois. We are currently accepting applications for an experienced Inside Sales Support Representative.
This is a professional position responsible for growing and maintaining a positive relationship with clients and the outside sales representatives that service them.
Essential job duties and Responsibilities include:
- Responding to both internal and external inquires in a timely and professional manner
- Quoting prices and availability of products
- Maintain appropriate inventory levels for clients
- In-take of up to 50 calls per day
- In-putting of orders from phone, email, and EDI requests
- Follow-up on delivery information and processing expedite requests
- Answer inquiries about products and services
Skills/Qualifications:
- Previous customer service/order entry experience within a manufacturing environment
- Excellent verbal and written communication skills
- Professional demeanor with the ability to keep a cool head in stressful situations
- Works well independently as well as in groups
- Highly organized with the capability to multi-task
- Ability to uphold high volume work loads
- Familiarity with machine tools a plus
- Previous experience with Microsoft Office (Outlook, Word, Excel) AS400 and or similar system preferred
- Minimum 2 years experience in customer service or inside sales in an office setting
This is a full-time position in a professional office setting.
Successful candidates will demonstrate the ability to work well independently, as well as with others, in a team environment. Candidates should possess excellent verbal and written communication skills, possess a good work ethic, demonstrate reliable and punctual work habits, demonstrate safety consciousness, and always conduct themselves in a professional manner.
Why our people love working for Ingersoll Cutting Tools:
Ingersoll Cuttings Tools offers a strong benefits package including affordable and robust health, vision, and dental insurance plans. Our employees also benefit from an excellent 401k match, wellness reimbursement policy, as well as vacation and sick time. Ingersoll Cutting Tools often promotes from within, offering employees the chance to grow their skill set and experience. What we pride ourselves most on is our culture – you can expect to find a collaborative, friendly, and inclusive environment here.
If you would like to be considered for this position, please e-mail your resume with a brief cover letter highlighting your unique qualifications to careers@ingersoll-imc.com.
For more information about us visit us at www.ingersoll-imc.com or our Facebook Page
***No Phone Calls Please***
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