What are the responsibilities and job description for the Customer Service Representative position at Integrated Medical Systems, Inc.?
Who We Are:
Integrated Medical Systems, Inc. (IMS), founded in 1994, is one of the leading national distributors within the alternate site market. We strive to continually exceed expectations by cultivating valued partnerships and delivering on our commitment to always put our customers first. We offer flexible rental and purchase options for a vast line of disposable and rental products specific to infusion, respiratory, enteral feeding, oncology, and cleanroom.
People at IMS are innovative, dedicated, and experienced to enhance our customer’s experience from start to finish. By joining us, not only will you be working alongside industry experts and thought leaders, but also with a company recognized for its dedication to employee growth and well-being.
What We’re Looking For:
We are seeking a dedicated and empathetic customer service associate to deliver exceptional customer service and ensure a positive experience for our customers. As a liaison between IMS and our network of customers and vendors, you are the first point of contact and the embodiment of IMS’ mantra “big enough to deliver, small enough to care”.
How You’ll Make an Impact:
- Answering & directing a multi-line phone system
- Directing and escalating issues to the appropriate channels
- Mailing invoices
- Respond to customer inquiries via phone and email in a timely and courteous manner
- Provide accurate information about products and services
- Process and manage orders, ensuring accuracy and timeliness
- Maintain detailed records of customer interactions & transactions
- Collaborate with team members and other departments to solve complex issues
- Candidates must be available to work on a rotating schedule Monday-Friday with shifts that will include (all posted times are in Central Time Zone):
- 7:30 AM – 4:00 PM
- 8:30 AM – 5:00 PM
- 9:30 AM – 6:00 PM
What You Bring to the Table:
Required Skills:
- Proven experience in a customer service role or support role
- Attention to detail
- Ability to work well in a fast-paced environment
- Excellent communication skills, both written and verbal
- Ability to remain calm under pressure
- Strong organizational skills
- High level of empathy & customer focus
- Strong conflict resolution skills
- Ability to multitask and manage time efficiently
- Positive attitude
- Team Player
- Exposure to Microsoft Office and Google Suite
- High School Diploma/GED
- Full professional fluency in English
