What are the responsibilities and job description for the Customer Service Representative (FT) position at iQor?
Job Summary:
We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Pay starts at $15 per hour!
Responsibilities:
- Place outbound calls and communicate on past-due balances.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Meet department productivity and quality standards.
- Strive for first-call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one-call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our client's products and services.
Skills Requirements:
- Experience in collections in a transaction-based environment such as a call center or retail location, demonstrating the ability to be empathetic and compassionate is preferred.
- Must have the ability to work independently and in a team environment.
- Problem-solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends.
Education Requirements:
- High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
iQor will withdraw an offer of employment should a candidate test positive for marijuana, absent a medical marijuana registration certificate. iQor has a Drug-Free Workplace Policy which will be made available to you upon request.
Salary : $15
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