Guest Services Point of Sale

James Free Jewelers, a nationally recognized, family owned jeweler, with locations in Dayton and Cincinnati Ohio is seeking self-driven and personable candidates. Must be able to offer exceptional shopping experiences to our guests. .

We offer an inclusive culture of mentoring, motivation and success. Our luxurious interiors highlight beautiful diamonds, leading designers and fine Swiss timepieces.

James Free is always looking for talented, motivated, people who embody our values of Integrity, Pride, Honor, and Commitment.

Guests Services

Position Summary: Guests Services provides implementation of the guests’ experience. Supervise the Point of Sale function to assure the advantages of products and services provided by James Free are appropriately expressed and demonstrated to our guests.

Essential Functions & Responsibilities

Customer Service- Always Exceed the Expectations of our Guests. Assure the client experience is positive, the POS function is consistent, correct, and all documents and other relevant information are shared with the guest.

Daily Reporting -Reconciliation of daily receipts and preparation of daily deposit.

Business Goals- Participate in achieving company sales, training, expense, profit and operational goals. Proactively generate ideas to develop business opportunities and maximize the Point of Sale Experience

Sales & Service Presentations- Offer consistent messaging regarding presentation of products and services offered at James Free. Lead Associate on point of sale functions, gathering client information, credit transactions, and financing options. Responsible for entering, maintaining & tracking repair records within the POS System

Special Events- Involved in the success for numerous annual Special Events. Assist in the management of the point of sale and operational aspects of special events.

Store Operations- Audit POS transactions to assure all business and operational rules are followed. Participate in all inventories and maintain records in accordance to company guidelines. Assure security procedures are known and followed by all associates.

Product Knowledge- personally develop a strong knowledge of the products and services offered at James Free

Training & Associate Development- Candidate must have the skill to lead, develop, motivate and train team members the functions of the Guest Services position

Record Keeping- Responsible for inventorying/maintaining store supplies to appropriate levels, tracking in/out bound merchandise. Appropriate entry within POS of sales, repairs and inventory transactions. Appropriate tracking & filing of all James Free records

Store Presentation- Responsible for maintaining appropriate store, product, and showroom presentations and assuring JFJ’s high standards cleanliness are maintained

Qualifications- Previous experience in active professional workspace would be helpful. Prefer Experience in luxury retail, or diamond, jewelry & Swiss timepiece environments. James Free is willing to train the right candidate

Additional:

• Excellent Attention to Detail
• Proficient in Microsoft Office
• Functionality with use in Multi Lines Phone Systems
• Point of Sales Experience
• Strong Communication Skills

Relationships-

Clients Internal & External

General Manager

COO

CEO

COVID-19 Precaution(s):

• Remote interview process
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Retail Guest service: 3 years (Required)
• retail: 3 years (Preferred)

Work Location: In person

Salary : $16 - $18