What are the responsibilities and job description for the IT Help Desk Analyst position at James River Equipment Virginia Llc?
Join the team at James River Equipment in Charlotte
Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our nearly 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.
This is a great opportunity to start your IT career with an established company! This position will provide technical support as a Level 1 team member for the Rivers IT Helpdesk, supporting the entire organization.
Shift expectations: 8a-5pm | Monday-Friday
Saturday on call schedule (8am-2pm, once every 6 weeks)
As an IT Help Desk Analyst, your responsibilities will include:
- Provide general hardware repairs (laptops, desktops, and peripherals)
- Provide Level 1 IT support to the dealerships end-users
- Accurately track IT inventory
- Ensure proper recording, documentation, and closure of issues within ticketing system
- Facilitate the growth and development of special projects as assigned
- Build/image end user systems
- Perform system testing and updates on a regular basis
- Stay current with industry knowledge and products
Current qualifications include:
- 2 year degree required, 4 year degree or equivalent experience preferred
- 1 years of experience and training in a Helpdesk environment is preferred
- Professional and positive demeanor
- Strong customer service orientation
- Strong verbal/written communication skills
- Support experience with strong problem solving
- Understanding of ITIL
- Able to multi-task
- Ability to travel 10-15% of the time as requested
About the Benefits
Joining the team at James River Equipment means youll enjoy a wide range of benefits, many of which start on day one of your employment with us. In addition to a competitive salary, the successful candidate will receive:
- Extended health, dental, and vision insurance (day one of employment)
- Health savings account options
- Flexible spending account options
- Disability and life insurance
- 401k with employer match and profit share (after 90 days of employment)
- Paid time off and paid holidays
- Employee recognition rewards program
- Opportunities to attend a yearly cruise for top performers
- Opportunities for leadership and professional growth
- Quarterly group outings, company events, and employee recognition programs
Upon joining the James River Equipment family, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!
For more information about what its like to work at James River Equipment, please visit our website at www.jamesriverequipment.com
