What are the responsibilities and job description for the Switchboard Operator - Seasonal - Evenings/Weekends position at Jay Peak Resort?
PART-TIME or FULL-TIME | SEASONAL POSITIONS AVAILABLE
This is where we’re supposed to give you a quick introduction about working at Jay Peak. Except there’s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you’re so inclined, work with you to help create a career. Still interested? Keep reading.
The Switchboard Operator answers telephone calls, which may consist of multiple lines and extensions. Switchboard operators must answer calls using professional telephone etiquette. Operators transfer or direct calls to the party the caller requests or determine where the caller should be directed, based on information about the purpose of the call.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
- Answer basic questions about the resort for callers who don’t need to be transferred to another extension.
- Give directions to the resort, departmental contact or staff information.
- Possess a pleasant phone demeanor and strong written and verbal communication skills.
- Detail-focused to provide names, telephone numbers and accurate information about callers and employees.
- Provide top-notch customer service skills when interacting with both employees and external business contacts.
- Keep track of inbound calls for the shuttle line, keep track of locations/time on sheet and call out to shuttles.
- Answer radio calls from shuttles and other departments as needed.
- Support Front Desk Agents/Supervisors as needed with answering calls/questions for guests.
WHY WORK AT JAY PEAK?
We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation. It’s not for everyone but we’re not looking for everyone-we’re looking for you.
IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET
- Wages starting at $17.00 per hour
- Paid Sick Time
- 401k program with employer match after 9 months of employment
- FREE or deeply discounted season passes for you and your dependents
- Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
- Seasonal employee parties
- Regular free employee breakfasts/lunches, family events, and parties
- For a full listing of employee perks both on and off-property, click here
Jay Peak Resort is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. We are committed to the full inclusion of all qualified individuals. In keeping with our commitment, Jay Peak Resort will take the steps to assure that people with disabilities may be provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or for a full listing of all physical demands/requirements, working conditions, environment, and all other ability qualifications for this role please contact the Human Resources office at 802-327-2183 or hr@jaypeakresort.com.
Salary : $17
