What are the responsibilities and job description for the Sr Mgr - Account Operations position at Kenco Transportation Management, LLC?

Job Description

About the Position

The Account Operations Sr Manager is responsible for, but not limited to overseeing the successful, day to day execution of all Transportation Operations Center functions including load planning, carrier communications, customer service, and general problem resolution. The Account Operations Sr Manager will manage operations teams with the primary goal of meeting and exceeding customer expectations, providing superior customer service and achieving service and savings goals. Responsibilities may be expanded to support other verticals / customers across the organization.

Functions

Responsible for operations and its customers to ensure the highest level of efficiency, quality, and customer service possible while maintaining focus on the customer’s goals, metrics and continuous improvement.
Provide guidance and direction to assigned transportation management team members
Primary interface for Kenco’s Customer(s) on transportation-related issues
Oversee management of inbound / outbound load planning, shipment tendering, data entry, safety and customer service functions
TMS Super User
Ensure integrity of all data entered into the Transportation Management System (TMS)
Provide operational and analytical support to Kenco’s Customer
Organize and Lead periodic communications meeting regarding execution of strategic directives and review of performance metrics
Research and develop Standard Operating Procedures and Desk Top Procedures that create timely and efficient workflow for operations staff members
Ensure proper security measures are being maintained
Direct freight claims to carrier development team
Provide work direction to transportation staff
Foster and enhance relationships with the Customer, Distribution Management Team, and other staff
Support efficient and accurate audit and payment of freight bills
Develop strategies and help execute continuous improvement initiatives for the team and the customers
Utilize data, analysis, and reporting of transportation metrics to drive continual process improvement and cost reduction.
Uphold and promote the highest moral and ethical standards for the transportation department
Facilitate professional development of all employees to improve bench strength
Other duties as assigned as assigned

Talent Management & Leadership

Build, develop, coach, and manage team.

Assess performance of employees and successfully manage team to achieve goals, by promoting teamwork, and the use of performance management tools.

Lead Employee Engagement activities

Communicate operations issues to management and recommend changes.

Qualifications

Bachelor’s degree in Business Administration or Operations Management field required; Master’s Degree preferred.

5 years of progressive leadership experience and substantial relevant experience in Account Management required

A minimum of 1 year managing a multi-function / location team

Working knowledge of service agreements, business profiles, and pricing is preferred.

Ability to read, write, and interpret documents such as service agreements, pricing models, operating and maintenance instructions, routine report recaps, and procedure manuals.

Strong interpersonal and customer service skills with the ability to develop trust among management, peers, and customers.

Highly proficient in the use of MS Office – Project, Excel, PowerPoint, Outlook, & Word.

Ability to manage and prioritize multiple projects and meet specific goals and deadlines.

Experience using warehouse, inventory, financial, and transportation management systems (TMS) preferred.

Experience in FDA requirements preferred.

Competencies

Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his / her business and organization.

Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.

Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.

Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.

Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.

Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Travel Requirements

This position is expected to travel approximately 25% - 50%.

A passport is not required, but recommended.

For California residents – please enter or copy / paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.

https : / / www.kencogroup.com / ccpa -notice-at-collection-for-employees-and-applicants /

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Sr Mgr - Account Operations

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