What are the responsibilities and job description for the IT Support Specialist position at KerberRose S.C.?
Description
KerberRose is seeking an IT Support Specialist to join our team! In this role, you will provide technical support to end-users, troubleshoot hardware and software issues, and assist with the maintenance of workstations and peripheral devices. Collaborating with a small, dedicated IT team, you will ensure the seamless operation of IT systems across the organization. Key responsibilities include managing hardware configuration, facilitating software access, and escalating complex issues when necessary - all while delivering exceptional customer service. Periodic travel to our 13 office location is required to support employees across our network. This is a hybrid role requiring work on location in offices, but with the ability for remote work after the training period. If you're passionate about IT and enjoy working in a collaborative environment, we'd love to hear from you!
Responsibilities:
- Provide technical support to end-users by troubleshooting hardware, software, and peripheral device issues.
- Install, configure, and maintain workstations, laptops, and peripherals, ensuring proper functionality.
- Participate in IT projects, including system upgrades, migrations, and new technology implementations.
- Closely collaborate with Cloud provider(s)
- Collaborate with other departments to assess and address their IT needs.
- Monitor system performance and respond when disruptions occur.
- Positive communication skills in both oral and written format.
- Monitor and maintain IT inventory, ensuring devices are updated, replaced, or repaired as needed.
- Participate in and support an IT Strategic Plan
- Assist other IT team members as needed
- Monitors changes or advancements in technology to discover ways the organization can gain a competitive advantage
- Provide recommendations on software and hardware updates
- Works to increase user satisfaction
- Assesses need for new equipment and software
- Represent KerberRose within the general community
- Uses Information Systems to their full capability
Requirements
Qualifications:
- Associate’s degree in Computer Technology or commensurate experience providing workstation and network support.
- Experience in Windows 10 and 11, working knowledge of general PC hardware and network infrastructure.
Culture and Core Values:
KerberRose offers a fun, supportive atmosphere of professionalism marked by a personal touch. We believe in creating an environment which encourages and supports professional and personal development. Our core values drive our culture:
- Honesty
- Integrity
- Respect
- Balanced Life
- Community Oriented
Our team members are our most valuable assets, which is why KerberRose team members are given frequent opportunities for achievement and recognition.
Benefits:
- Mentorship and Talent Development Program Opportunities
- Continuing Professional Education
- Paid Time Off and Holidays
- Employer Matching 401(K) & Profit-Sharing Plan
- Financial incentive for CPA, and Enrolled Agent designations
- Health, Dental, Vision, and Life Insurance
- Flex Spending Account/Section 125 Plan
- Health Care Reimbursement Account
- Short-Term and Long-Term Disability
- Wellness Reimbursement and Programs
- Student Loan Repayment Program
- Business Development Incentives
KerberRose is nationally recognized for its flexible workplace practices and is one of Inside Public Accounting’s Top 200 Firms.
