Desktop Support / IT Generalist

RESPONSIBILITIES:
Kforce has a client that is seeking a Desktop Support/IT Generalist in Miami, FL (Florida).

Responsibilities:
* Desktop Support/IT Generalist will provide technical support to end-users for hardware, software, and network-related issues
* Install, configure, and maintain desktops, laptops, printers, and other peripherals
* Troubleshoot and resolve issues with operating systems (Windows, macOS, Linux) and common software applications
* Assist with system and network administration tasks, including user account management and permissions
* Support IT security initiatives, including antivirus updates, patch management, and security best practices
* Manage IT inventory, including tracking hardware and software licenses
* Set up and support video conferencing, VoIP, and remote work solutions
* As a Desktop Support/IT Generalist, you will document IT processes, troubleshooting steps, and resolutions for knowledge sharing
* Provide basic training and guidance to users on IT tools and best practices
* Collaborate with vendors and escalate complex issues to higher-level support when necessary

REQUIREMENTS:
* Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
* 2 years of experience in IT support, desktop support, or a generalist IT role
* Basic understanding of networking concepts (TCP/IP, DHCP, DNS, VPN, etc.)
* Knowledge of IT security best practices
* Strong troubleshooting skills with Windows, macOS, and mobile devices
* Strong customer service and communication skills
* Ability to work independently and manage multiple priorities
* Experience with Active Directory, Office 365, and cloud-based applications is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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