Technical Product Manager- Jasper, IN

The ideal candidate would be located near Jasper, IN and work primarily from our HQ.

Role Description

The Technical Product Manager will be responsible for supporting our customers by providing solutions to technical product questions related to installation and product performance. In addition, the Technical Product Manager will support the installation team. This role is a combination of supervising and completing technical product tasks.

Purpose Accountability

• Our customer is our business
• Our people are the company
• The world is our home
• Profits reflect our success
  
  

Responsibilities

• Supervise the technical product team.
• Supervise the installation team.
• Supervise all technical product team activities, including staffing, scheduling, and planning.
• Coach mentor and provide development feedback for technical product team.
• Manage and coordinate field service requests.
• Ensure proper backup for the team’s critical job responsibilities.
• Knowledgeable of all brand’s products and appropriate installation assembly processes.
• Provide product support to Customer Service, Sales Rep and Installation teams.
• Participate in problem solving, working with product teams, installation teams, engineering, and manufacturing to achieve rapid responsive solutions.
• Facilitate and support high profile customer product quality complaints, service bulletins and recalls.
• Participate in internal training sessions on product technical and installation assembly.
• Remain current on installation instructions of all brands products.
• Support VE/VA initiatives with the PMO office
• Required to travel to customers’ sites as needed.
  
  

Interpersonal Skills

Skills to Perform This Role:

• Self-motivated
• Exceptional organizational skills
• Trust-worthy
• People Skills
• Create team unity with diverse personalities
• Ability to give constructive feedback when needed
• Relationship builder
  
  

Communication Skills

• Ability to communicate with all levels within the organization.
• Ability to present from small to large settings
• Ability to present via face to face or virtually
  
  

Leadership Skills

• Be a leader by example
• Coach and mentor
• Take initiative
• Continuous improvement mentality
  
  

Business Skills

• Must be able to see the broader scope and think outside of the box
• Ability to work with a cross-functional team
• Extensive market knowledge
• Ability and willingness to take risks
• Ability to make decisions quickly and proficiently
  
  

Technical Skills

• Must be proficient in Microsoft Office applications
• SalesForce
• SAP/Team Center
  
  

Qualifications

• 2 years’ experience in technical product support or a similar role.
• Bachelor’s degree preferred or sufficient work experience
• Must be willing and able to travel regularly.