What are the responsibilities and job description for the Help Desk Level I position at King Jesus International Ministry?
Help Desk Level I
Summary: Installs, modifies, and makes repairs to desktops, laptops, printers, copiers, scanners, cell phones and desktop software systems, and provides technical assistance and training to system users by performing the following duties.
Essential Duties and Responsibilities
- Inspects personal computer equipment and reads order sheets listing user requirements to prepare computers for delivery.
- Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
- Loads specified software packages such as operating systems, word processing, or spreadsheet programs into the computer.
- Observes system functions to verify correct system operation.
- Responds to client inquiries concerning systems operation and diagnosis system hardware, software, and operator problems.
- Instructs users in use of equipment, software, and manuals.
- Recommends or performs remedial actions to correct problems.
- Coordinates activities with other IT areas, network services, or other information systems groups.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voicemail, e-mail, or in-person communication.
- Replaces defective or inadequate software packages.
- Refers major hardware problems to service personnel for correction.
- Researches and generates Purchase Orders for Technical Purchases of the Organization. Place orders and monitor when they arrive.
- Dispatches Phone calls, Logs and creates new requests in the helpdesk system and
- assigns tickets to technicians.Escalates requests when needed.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Minimum Associate degree of arts or science (A. A. / A.S.) from two-year college or university;
- or Two plus years related experience and/or training; or equivalent combination of education
- and experience.
Certificates and Licenses:
- CompTIA A and/or equivalent certification is a must.
Spiritual Qualifications
- Uncompromised commitment to KJM’s vision, values, core beliefs and statement of faith.
- Agree to be an active participant in King Jesus International Ministry.
- Be a born-again Christian who conducts affairs in accordance with the Bible and maintains a lifestyle consistent with the Scriptures.
- Understand that in this role, they are a critical part of KJM’s mission to bring the supernatural power of God to this generation, and that part of their responsibilities as a church employee includes being considered a spiritual leader in the church.
Equal Employment Opportunity
King Jesus Ministry is an equal opportunity employer. Our policy is to treat every employee with dignity and respect. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all personnel without regard to race, color, sex, marital status, age, national origin, veteran status, or disability, except where such characteristics is an appropriate bonafide occupational qualification.
King Jesus Ministry is an equal opportunity employer. Our policy is to treat every employee with dignity and respect. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all personnel without regard to race, color, sex, marital status, age, national origin, veteran status, or disability, except where such characteristics is an appropriate bonafide occupational qualification.
As a Ministry, ERJ takes full advantage of the exemption for Title VII “religious discriminations” afforded religious organizations. In doing so, ERJ reserves all rights allowed by law to base employment action on the grounds of religious beliefs and doctrine.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
