What are the responsibilities and job description for the Help Desk Technician position at King of Freight?
We are seeking a highly skilled Help Desk Technician with System Administrator and Firewall/Networking experience to join our team. The ideal candidate will be responsible for providing technical support to end-users, monitoring and maintaining the company's network and systems infrastructure, managing firewalls, and managing our security/access control systems.
Responsibilities:
- Provide first-level technical support to end-users for hardware, software, and network-related issues.
- Troubleshoot and resolve desktop, laptop, printer, and mobile device issues.
- Install, configure, and maintain desktop operating systems, software applications, and hardware.
- Monitor and maintain the company's network and systems infrastructure, including servers, firewalls, switches, and routers.
- Develop and implement network security policies and procedures.
- Collaborate with other departments to identify and address network and system performance issues.
- Ensure that systems are patched and up-to-date with the latest security patches.
- Maintain accurate documentation of network and system configurations and changes.
- Provide training and technical support to end-users.
- Evaluate new technologies and make recommendations for upgrades or enhancements to existing infrastructure.
- Data entry
- Confirming interviews
- Lead generation
Requirements:
Understanding of network protocols and technologies, including TCP/IP, DNS, DHCP, VLAN, VPN, and routing.
Experience with firewall technologies.
Experience with network monitoring tools.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and in a team environment.
Relevant certifications such as A , Network , CCNA, or Security are a plus.
If this sounds like the job for you, please submit your resume and cover letter for consideration. We look forward to hearing from you!
Job Type: Full-time
Salary: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- Under 1 year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Tampa Bay, FL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Relocate:
- Tampa, FL 33634: Relocate before starting work (Required)
Work Location: In person
Salary : $20
