What are the responsibilities and job description for the Service Manager/Advisor position at Lakes Autosport?
Job Summary
We are seeking a dedicated and knowledgeable Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional customer service while effectively managing their automotive service needs. This role requires strong communication skills, a solid understanding of automotive service and diagnostics, and the ability to upsell services to enhance customer satisfaction and loyalty.
Responsibilities
- Greet customers warmly and assess their automotive service needs.
- Communicate effectively with customers regarding vehicle issues, service recommendations, and repair timelines.
- Provide accurate estimates for services and repairs, ensuring transparency in pricing.
- Collaborate with service technicians to transmit customer concerns and align on necessary repairs.
- Maintain detailed records of customer interactions, service history, and follow-up actions.
- Ensure a high level of customer satisfaction by addressing concerns promptly and professionally.
- Stay updated on automotive service trends, diagnostics, and repair techniques to provide informed recommendations.
- Assist in tire service operations and auto estimating.
Qualifications
- Previous experience in automotive service or a related field is preferred.
- Strong knowledge of automotive diagnostics and repair processes.
- Excellent customer service skills with the ability to build rapport with clients.
- Proven upselling abilities to promote additional services effectively.
- Familiarity with the role of service technicians in the automotive repair process.
- Ability to transmit technical information clearly to both customers and team members.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- A passion for the automotive industry and a commitment to continuous learning.
Join our team as a Service Advisor where you can make a difference in our customers' experiences while advancing your career in the automotive field!
Job Type: Full-time
Pay: $50,000.00 - $150,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Milford, IA 51351 (Required)
Ability to Relocate:
- Milford, IA 51351: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $150,000