What are the responsibilities and job description for the Customer Success and Logistics Specialist position at Lamour?
ABOUT US
Family-owned and operated since 1953, Lamour Inc. has earned its reputation as the “Best in Class” choice for socks, performance wear, hosiery and intimates. In fact, we are among the top 5 global players in base layer active wear, the #1 global seamless manufacturer, & one of Canada’s leading sock manufacturers. As a one-stop shop, we work innovatively and passionately to deliver outstanding quality and value to a diversified international customer base. It is our focus on performance fabric technology and product innovation, investment in manufacturing excellence, speed to market, and supply chain execution that allows us to build meaning, strong, and long-lasting retail partnerships across multiple trade channels.
WHAT WE’RE LOOKING FOR
The Customer Success and Logistics Specialist will ensure timely and accurate fulfillment of customer orders from the appropriate distribution locations to maximize sales and operational efficiency. The Customer Success and Logistics Specialist will optimize stock flow to customers by managing the order process including order entry in the ERP system Blue Cherry (BC), invoice/Advanced Shipping Notice (ASN) submission and ensuring final delivery of goods to the customer and overall customer satisfaction.
DUTIES INCLUDE (BUT NOT LIMITED TO)
- Have an overview of sales orders and allocations, ensuring they are done efficiently to ensure efficacy and service levels for the customer.
- Coordinate with warehouse personnel for assortment needs and selection.
- Review daily inventory levels at various warehouses to ensure timely fulfillment of customer sales orders.
- Communicate regularly with item managers, account managers, and planners to ensure ERP system accuracy.
- Develop specific distribution plans for the division and prioritize business needs. Perform allocations on time to maintain merchandise flow and meet logistics requirements.
- Maintain good relationships with various departments to contribute to overall corporate strategies, share best practices, and improve business knowledge.
- Manage the flow of merchandise, address special delivery requests, and resolve any order issues and special requests with item managers and/or customer service.
- Provide daily status reports on sales orders to the team.
- Work with various warehouses to resolve any unresolved problems and communicate any roadblocks to the correct departments.
- Ensure timely order processing and follow-up with appropriate departments if any challenges arise.
- Oversee merchandise delivery from distribution to our customer.
- Actively reduce and manage chargebacks, ensuring efficient resolution and minimizing financial impact.
- Support with overall continuous improvement of Operations ensuring Corrective Action Plans (CAP) are documented.
REQUIRMENTS
- Bachelor’s degree in Business, Logistics, Supply Chain Management, or related field preferred.
- 3-5 years of experience in logistics, supply chain, customer success, or similar role.
- Experience working with major US retailers (Walmart)
- Proficiency with ERP systems, experience with Blue Cherry (BC) is a plus.
- Strong skills in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent written and verbal communication skills. Strong analytical and proactive problem-solving abilities. Meticulous attention to detail for order processing and inventory management.
- Excellent organizational and time-management skills.
- Demonstrated reliability, punctuality, and a strong work ethic.