What are the responsibilities and job description for the Client Engagement Specialist position at Law Office of Julie A. Paquette, PLC?
Seeking a Non-Attorney Salesperson (Client Engagement Specialist) to join a client-focused probate and estate planning firm in South Lyon, MI.
Responsibilities include selling legal services to potential clients with warm leads - absolutely NO cold calling required. Previous experience in selling professional services preferred; legal background not necessary. Ideal candidate is empathetic, values teamwork, and thrives in a collaborative environment.
Sales meetings may be conducted via Zoom or phone; occasional travel within Oakland/Wayne Counties may be necessary.
Compensation: $40,000 - $45,000 per year, with additional quarterly bonuses.
Compensation:$19 - $22 hourly
Responsibilities:- Manage the lead pipeline and potential clients, effectively utilizing the firm's client relations management program for tracking and organization.
- Implement post-engagement systems to ensure customer satisfaction and maintain positive relationships with clients.
- Adhere to attorney regulations by refraining from providing legal advice or entering into legal service contracts with clients, as only Michigan Attorneys are authorized to do so.
- Demonstrate a strong sales background and proficiency in related roles.
- Adapt to changes and drive innovation within the role, while maintaining flexibility.
- Possess a genuine desire to assist clients in finding effective solutions to their problems.
- Maintain a high energy level to effectively engage with clients and maximize sales opportunities.
- Collaborate as a team player and have a thorough understanding of metric-driven and KPI objectives.
- Utilize previous experience in selling premium products such as jewelry, cars, luxurious apparel, property, time-shares, or similar professional services.
- Proven track record of achieving sales goals in a dynamic sales environment.
- Exceptional communication skills, both professional and personable, to establish and nurture relationships with prospective clients.
- Proficiency in utilizing technology, including Microsoft Office, sales software, and CRM software.
- Ability to devise and implement strategies to enhance conversion rates effectively.
- Enthusiastic attitude and a strong desire to contribute to a collaborative team environment.
We are a small but fast-growing law firm in downtown South Lyon with a really great team culture! We love to serve our wonderful clients by meeting their estate planning and probate needs with care and compassion.
Our Core Values are:
- Honesty
- Good Vibes
- Collaboration
- Trust
- Communication
- Respect
- Passion
Salary : $40,000 - $45,000