Courts Customer Service Clerk (Bilingual Preferred)

• Superior health care plans with low premiums
• Competitive retirement and pension plans - Florida Retirement System and 457 deferred compensation options
• Generous paid time off, paid holidays, birthday leave, and volunteer time
• Our Wellness Program gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• We are a qualifying employer for Public Service Loan Forgiveness Program
• Our office values a work-life balance. Enjoy your nights and weekends with friends and family!

• Work with a purpose
• Give back to the community
• Be part of a team
• Pursue career advancement opportunities
• Reach your professional and personal goals

• Maintain responsibility for ensuring customer service is a high priority and that customers are treated with empathy and professionalism at all times
• Perform all functions related to Civil Traffic and Ordinance Violation case types, to include opening citations/cases, and accepting and processing school certificates and of proof of compliance documents
• Clear active and pending driver’s license suspensions (D6s) via CCIS for Civil Traffic case types
• Perform data entry in case management system for Civil Traffic and Ordinance violations
• Process incoming mail for Civil Traffic and Ordinance case types
• Assist Jury customers
• Schedule and cancel hearing dates on Civil Traffic and Ordinance violations
• Prepare documents and Orders as required for Civil Traffic and Ordinance violations
• Process pleas and dispositions for Civil Traffic and Ordinance case types 
• Perform financial functions across all applicable platforms, to include the acceptance of cash, displaying a high degree of accuracy
• Determine indigent prerequisites 
• Prepare payment arrangements in accordance with our Payment Compliance Policy for Civil Traffic and Ordinance case types
• Process bench warrant cancellations for Ordinance case types
• Prioritize workload to be able to meet time standards set by leadership 
• Other duties and or special projects as assigned
  

• High School diploma or equivalent
• Two years of clerical experience or any combination education and experience that demonstrates the ability to perform the position duties
• Two years of customer service required 
• Cash handling experience preferred

Knowledge, Skills & Abilities:

• Microsoft Outlook and Word experience preferred

• Accurate keyboarding and data entry skills required
• Accurate sequential filing skills required
• Proficiency in business English and business math required
• Good organizational skills and attention to detail required
• Ability to communicate effectively, both orally and in writing
• Demonstrate proficiency with operations and general care of the PC and printers required
• Effective interpersonal skills, a strong work ethic and professional demeanor are required
• Use tact in sensitive situations, maintain confidentiality of restricted files, and present and maintain a courteous attitude at all times
• Work is performed with moderate supervision
• Ability to work extended hours required

• Office: Majority of the time is spent sitting at the computer, remainder of the time is spent assisting in other functions 
• Work from Home (if applicable):  Majority of the time is spent sitting at the computer 
• This position requires clear verbal interaction with employees, the public and agencies
• This position may require bending and reaching 
• This position may require going to other departments and/or offices on different floors and/or buildings throughout the day

• Occasional travel between Ft. Myers and Cape Coral offices

• This position may require occasional travel to other sites to review products, or attend meetings, seminars or classes 
• Ability to use standard office equipment
• Ability to lift up to 30 pounds

Salary : $21