What are the responsibilities and job description for the Service BDC position at Lexus of Orland?
We are seeking a highly organized and proactive BDC Service Representative to join our team.
Full Time $15.00 per hour plus Spiffs
Responsibilities
- Handle customer inquires by internet, phone and email
- Maintain communication with customers to ensure satisfaction and service
- Schedule appointments for service team
- Respond to emails in a professional, well written manner
- Follow up with customers; update customer information
- Deliver inquiries/messages promptly to other appropriate personnel and departments
- Others duties as assigned
- Some automotive industry experience preferred
-
Strong customer service skills
- Time management, prioritization skills and ability to multitask required
- Goal oriented and eager to improve
- Positive, flexible and process-oriented
- Solid computer skills, Proficient with Microsoft Word, Excel and Outlook
The Kowalis family opened the doors of its first dealership in the 1970's and so began its mission to make the car shopping process easier. From the Showroom to the Service Department, the Kowalis family simplified every process and created a high-end customer experience. In fact, it's dedication to world-class service that makes Kowalis Auto Group a positive place to shop and to work.
Today, Kowalis Auto Group is still owned and operated by the Kowalis family and 100 percent customer satisfaction is still a #1 priority.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $15
