What are the responsibilities and job description for the Area Event Manager position at Loews Hotels & Co?
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Who You Are:
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Join the ‘ohana’ at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
Who You Are:
- Creative solution seeker that exercises flexibility to determine best outcomes
- Effective communicator, leading all interactions with empathy and professionalism
- Forward thinker with an analytical approach to drive positive progress
- Detail-oriented while maintaining a big picture focus
- Masterful time manager, skilled in balancing multiple projects and deadlines
- Review all assigned group files including contracts and addenda for accuracy.
- Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
- Build client relationships through maintenance of consistent, professional communication and support
- Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
- Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
- Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
- Prepare impactful group resumes containing all relevant event information needed for successful operational execution
- Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
- Determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
- Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
- Accurately forecast and report out on group food and beverage spend
- Oversee group room block performance, and report out on rooms utilization
- Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
- Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
- Other duties as assigned
- Minimum one year of experience in event management, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing Customer Service and or hospitality role
- Knowledge of hotel operational departments
- Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Delphi experience preferred; Diagramming software experience preferred
- Must be able to work a flexible schedule, including weekends and holidays, as needed
- This is a bonus eligible position
- Competitive health & wellness benefits, 401(K) & company match
- Hybrid remote-eligible work policy
- Paid Sick Days, Vacation, and Holidays
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Employee Hotel Rates
- Other discounts and more