What are the responsibilities and job description for the Ortho Front Office Coordinator position at Lone Peak Dental Group?
**Job Summary:**
The Ortho Patient Services Coordinator II plays a crucial role in managing administrative tasks and providing exceptional customer service to patients in an orthopedic clinic. This position involves coordinating patient appointments, assisting with insurance verification, maintaining medical records, and ensuring a smooth patient flow within the clinic.
**Qualifications:**
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- Proven experience in a medical office or healthcare setting
- Strong knowledge of medical terminology and procedures related to orthopedics
- Excellent communication and interpersonal skills
- Proficiency in using electronic medical records (EMR) systems
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
**Responsibilities:**
- Schedule patient appointments and follow-ups, ensuring efficient patient flow
- Greet patients, check them in, and verify insurance information accurately
- Assist patients with completing necessary forms and documentation
- Answer phone calls, respond to inquiries, and provide information to patients
- Maintain and update patient records in compliance with HIPAA regulations
- Collaborate with clinical staff and physicians to coordinate patient care
- Handle billing inquiries, process payments, and assist with insurance claims
- Ensure a welcoming and professional clinic environment for both patients and staff
**Additional Requirements:**
- Certified Medical Administrative Assistant (CMAA) certification is a plus
- Experience with orthopedic procedures and terminology preferred
- Knowledge of insurance verification processes and medical billing procedures is an advantage
