What are the responsibilities and job description for the Field Deskside Consultant (IT Help Desk) position at Long View Systems?
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!
Are you passionate about people and working for a company that values FUN and offers an environment where you can flourish?
We are looking for an upbeat and proactive Field Deskside consultant on site in Myton, UT to support one of our clients! In this role, you will contribute to the business in a number of ways including working with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner. You will work with the Director, Client Success to ensure a high level of service delivery and client satisfaction!
- Help build and achieve team goals by setting clear expectations and establishing deadlines
- Share relevant LVS news to the team regarding wins, growth, direction and strategy
- Monitor team performance and escalate any people issues or concerns to your manager
- Conduct quarterly CLPs with each team member
- Communicate regularly and provide prompt feedback to the team on successes and areas of improvement
- Maintain confidentiality on team and management meetings
- Encourage attendance in team building and company-related events
- Review and approve time entry, vacation requests, expense reports and training forms
- Recognize outstanding performance and achievements of team members
- 5 years of related IT experience
- Knowledge of server operations, infrastructure, web interfaces, and remote access tools
- Experience supporting Microsoft environments in a service desk or deskside support role
- Experience with the following:
- *Microsoft Office 2010 / 2013 / O365
- *Windows/Linux/Mac OS environments
- *Remote support
- *PC / printer hardware / VPN / Citrix
- *Active Directory
- *Supporting mobile devices
- *ITIL Incident Management understanding
- Ability to diagnose, research and solve technical and data issues independently
- Ability to work with ServiceNOW
- Knowledge of network security practices and anti-virus programs
- Excellent problem-solving and multitasking skills
- Post-secondary education
- A certification
- Great People and Culture
- Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting Work – Be part of exciting projects while accessing all the latest technologies
- Fun is one of our core values
#LI-SR1
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
Salary : $500 - $70,000
