What are the responsibilities and job description for the Customer Relations Specialist position at Lubbock Christian University?
Employee Benefits
REGULAR FULL-TIME EMPLOYEES: Full-time faculty members and staff are eligible for all University benefits subject to the qualifying conditions of each benefit as established in the Employee Handbook.
Lubbock Christian University reserves the right to make changes, modify or amend portions of these benefits as required by business conditions, federal or state laws and organizational needs.
Group Plans
- Health
- Dental
- Vision
- Life and AD&D Insurance
- Dependent Term Life
- Long-Term Disability
- Short-Term Disability
- Cafeteria [Section 125] Plan
Retirement
- 403b Tax-Deferred Retirement Plan
- ROTH
Paid Leave
PAID LEAVE: All paid leave is calculated based on scheduled workweek hours and each benefit is subject to the qualifying conditions established in the Employee Handbook.
Holiday Leave Accrual Table
Approximately 18-20 holidays are provided annually with pay.
- Security and Maintenance staff must obtain approval from their supervisor to take holidays as scheduled.
- If required to work on a holiday, the eligible hourly non-exempt employee will receive their paid holiday on another date.
- The days specified as holidays are subject to administrative discretion on a year to year basis.
Sick Leave Accrual Table
A maximum of 240 hours (30 days) of sick leave may be accumulated.
Vacation Leave Accrual Table
Maximum accumulation per year is 2 weeks.
Tuition Assistance
A percentage of the tuition may be waived for the employee, for spouse and their dependent children from 50% to 100% contingent on length of service and specific program limitations. For interpretation or inquiries concerning tuition assistance policy statements, please contact the Financial Assistance office.
Tuition Waiver
Full-time LCU employees are eligible to register during the fall and spring semesters as students for one undergraduate course (except for the Organizational Management degree program) for up to three semester hours without paying tuition.
Lubbock Christian School (LCS) Grades K-12
Children of full-time employees of Lubbock Christian University may attend LCS grades K-12 at a tuition discount of 40%.
Sister-School Tuition Discount
Other Christian universities award tuition discounts to eligible dependents of full-time LCU employees. Each Christian college or university administers their own discount program and establishes qualifying requirements at their discretion.
Employee Services
- Athletic Events
- Bookstore
- Cafeteria
- Charge Privilege
- Check Cashing
- Direct Deposit
- Fitness Center
- ID Card
- Library
- Medical Clinic
- Parking Permit
Functional Title: Financial Assistance Customer Relations Specialist
Classification: Hourly position
Division: Enrollment Management
Department: Financial Assistance – The mission of Financial Assistance is to guide and assist students and parents in completing the procedures necessary for obtaining financial assistance (federal, state, and institutional) in a Christian manner while guarding the institution’s ability to receive and award financial assistance.
Reports To: Director of Financial Assistance
Primary Function: Help prospective students, students, and their parents to complete the procedures necessary for obtaining financial assistance while processing and maintaining records of the financial assistance process.
Major Duties: The Financial Assistance Customer Relations Specialist will:
- Perform duties of receptionist for Financial Assistance Office and provide courteous customer service and resolution of problems to customers who visit, telephone, or email the Financial Assistance office.
- Receive phone inquiries from customers, answer questions, and provide information to help customers successfully complete the financial assistance process.
- Perform data entry.
- Issue and assist in the completion of contracts and ensure I-9 and W-4 forms are complete.
- Perform other duties as assigned.
Skills Required: The Financial Assistance Customer Relations Specialist must:
- Possess excellent customer service skills.
- Possess good verbal and written communication skills.
- Possesses good organizational skills.
- Ability to help students, faculty, and staff in a professional manner.
- Have excellent computer skills in word processing, spreadsheet building and maintenance, database management, and email management.
- Be a team player who proactively looks for ways to continuously improve the effectiveness and student perception of the Financial Assistance Office.
- Accomplish the mission through proactive constructive teamwork.
- Strong ability to multitask and problem solve.
- Ability to adapt to changes in the work environment.
- Not divulge or discuss information about possible university plans, goals, or funding levels unless authorized by the Director of Financial Assistance.
- The ability to maintain a high level of confidentiality is essential.
- Work closely with university personnel to recruit and retain students.
Accountability: The Financial Assistance Customer Relations Specialist is supervised by the Director of
Financial Assistance but must:
- Work closely with university personnel to recruit and retain students.
Education and Experience:
- High School Graduate or equivalent, bachelor’s degree preferred. Financial aid experience preferred.
Physical Requirements: While performing the essential duties, the employee will be required to do the following:
- Be ambulatory around campus and in buildings.
- Required to regularly sit and stand.
- Frequently use wrist, hands and/or fingers to make small repetitive movements such as typing, distributing mail, and picking up small objects.
- Ability to talk frequently to convey detailed and/or important instructions or ideas accurately, loudly, or quickly.
- Be able to hear average or normal conversations and receive verbal information.
- Required to lift packages and/or move heavy objects, 25 lbs.
Disclaimer:
This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. LCU reserves the right to revise or change job duties, required skills or qualifications as the need arises. This job description does not constitute a written or implied contract of employment.
