What are the responsibilities and job description for the Call Center Agent position at LuxeSmile Dentistry?
Job Overview
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive and professional demeanor.
Responsibilities
- Respond to incoming calls from customers in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Analyze customer needs and offer appropriate solutions or escalate issues as necessary.
- Perform data entry tasks to maintain accurate records of customer interactions.
- Collaborate with team members to improve service delivery and customer experience.
- Follow up with customers as needed to ensure their issues have been resolved satisfactorily.
Qualifications
- High school diploma or equivalent.
- Strong computer skills with the ability to navigate multiple software applications efficiently.
- Proficient in data entry with attention to detail for accurate record keeping.
- Strong interpersonal skills with a focus on building rapport with customers.
- Willingness to learn and to take on new challenges.
Join our team and contribute to creating outstanding experiences for our customers!
Job Types: Full-time, Part-time
Pay: $22.63 - $25.95 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: Remote
Salary : $23 - $26