Technical Support Analyst

ManpowerGroup Technical Support Analyst

Build your career with ManpowerGroup as we connect human potential to the power of business. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in Network Support and forge a career path that's right for you.

How You’ll Make an Impact as a Technical Support Analyst

The purpose of the Technical Support Analyst is to resolve user issues/inquiries quickly, courteously, and accurately. This role is responsible for analyzing issues and determining the most expedient course of resolution using available reference material or escalate issues to other members within the team.

Making an Impact:

· Provide technical assistance to users through phone, chat, and portal submission, to include resetting passwords, resolving network connectivity issues, diagnosing, and troubleshooting issues with equipment, and furnishing support for standard software and hardware.

· Install and configure computer hardware, software, systems, networks, and devices

· Monitor and maintain computer systems and networks

· Assist in setting up accounts for new users

· Repair and replace equipment as necessary

· Provides technical oversite to all Network equipment in HQ and provides technical oversight during large, hosted events and ManpowerGroup Headquarters

· Network equipment inventory management in HQ. Co-ordinates receive/dispatch network equipment across all branches in NA.

· Co-ordinate with ISPs in case of any outages / issues in HQ.

· Provision / de-provision Telco links at branches in NA.

Sharing Expertise:

· Improve existing capabilities by evaluating objectives and specifications, reviewing proposed changes and making recommendations

· Provide training to Event Coordinators on existing technology and operational of all major video conferencing systems and network interconnects.

Gaining Exposure:

· Support the rollout of new applications.

Your Typical Day:

· Actively listen to user problems or questions they have and use instruction manuals with technical knowledge to solve user technical issues

· Log issues and update those records with resolution details so the solution can be most efficiently replicated

· Work with offshore network operations team for troubleshooting of any network related issues.

· Provide hands and feet support for any network related issues in HQ.

Qualifications - External

What you’ll bring with you

AKA candidate requirements:

· Bachelor’s degree in an IT Related Field or equivalent work experience

· 2 years’ customer service experience in a helpdesk environment

We are also looking for individuals with these capabilities:

· Knowledge of ITSM tool - Service Now

· Scripting Knowledge preferably Python

Join us! Apply Now to begin YOUR Career with Purpose!

About Us

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis and Talent Solutions – creates substantially more value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. For more information, visit www.manpowergroup.com.

Our Commitment

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.