Call Center Agent

Position Title: Call Center Agent
Location: San Antonio, TX
Employment Type: Full-time
Reports To: Call Center Manager

Position Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer inquiries, and providing excellent service. This role requires strong communication skills, problem-solving abilities, and a passion for delivering a positive customer experience.

Key Responsibilities:

1. Customer Interaction:

   • Handle inbound and outbound calls promptly and professionally.
   • Respond to customer inquiries, complaints, and feedback.
   • Provide accurate information about products, services, and policies.

2. Issue Resolution:

   • Identify and assess customers’ needs to achieve satisfaction.
   • Resolve customer concerns effectively and escalate complex issues to the appropriate team if necessary.
   • Follow up to ensure resolution and customer satisfaction.

3. Data Management:

   • Accurately document call details and customer interactions in the system.
   • Maintain confidentiality of customer information.

4. Continuous Improvement:

   • Participate in training sessions to enhance product knowledge and customer service skills.
   • Provide feedback on processes to improve efficiency and customer experience.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficient in using computer systems, CRM software, and Microsoft Office Suite.
• Positive attitude and a strong work ethic.