What are the responsibilities and job description for the Remote - Customer Service Representative (CSR) position at MaxLite | LED Lighting and Controls?
The Customer Service Representative (CSR) provides customer support via telephone and other communication channels for multiple Accounts. This position is a Remote Job { Work From Home }
ESSENTIAL FUNCTIONS:
- Consistently following up with existing accounts, via phone and email
- Consistently following up with potential clients, via phone and email
- Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, status updates, verification of documents
- Communicate with outside agencies, using research, and using tools provided to give clients an exceptional customer service experience
- Communicating effectively with account managers and assisting account managers with daily operations
- Provide customers with accurate information regarding service and service requirements
- Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails
- Perform tasks associated with the daily operations such as quoting proper service times, effective problem solving, tracking shipments, documenting accounts, performing new task as needed
MINIMUM QUALIFICATIONS:
- Must possess a high school diploma or equivalent
- Must be able to effectively communicate with clients, potential clients, and colleagues
- Must be A team player
- Must be proficient in computer skills including Microsoft Office and Excel
- Must be able to read and interpret documents
- Strong reading, writing, and verbal communication skills are required
- Ability to perform basic mathematics functions, and calculate service times based on business day calendar
- Ability to prioritize assignments and work in order of urgency and sensitivity
- Must be friendly
Benefit:
- Annual Incentive Trip
- Company cell phone
- Extensive Training Program
- Commission and Expense Reimbursement Plan (Training Program includes Bonuses)
- Health Insurance
- Expense paid Summer/Winter Meetings
- Voluntary Dental, Vision, Life, Short-Term Disability, Critical Illness and Accident Insurance
- 401(k)/Profit Sharing Plan
- Life Insurance
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