IT Specialist

IT Specialist

The IT Specialist is responsible for managing and maintaining the company’s IT infrastructure across multiple offices. This position will work with internal teams and external service providers to provide technical support for desktop and laptop computers (Windows OS), applications, and related technology infrastructure. Support tasks include receiving, prioritizing, documenting, and actively resolving end user requests. Also responsible for specification, installation, and testing of computer systems, and peripherals within established standards and guidelines.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Oversee the day-to-day operations of the company’s IT infrastructure, including troubleshooting and resolving technical issues, including hardware, software, and networking systems.

· Responsible for IT development including contract negotiations, product evaluation, and purchase of hardware/software.

· Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures

· Recommends information technology improvements, strategies, policies, and procedures by evaluating organization outcomes

· Respond to phone calls, email, and in-person requests for technical support

· Purchase, install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment and software within established standards and guidelines

· Work with vendor support contacts to resolve technical problems with desktop computing equipment and software

· Provide support for communication systems (VOIP phones, local phones, video conferencing systems) and work with providers to add, remove, or manage the system

· Work with external service provider to maintain VPN connection between offices

· Assist in the organization and inventory of all desktop hardware and software resources including license management

· Create and maintain a budget for IT purchases and upgrades to be provided to the board

· Support users in the use of computer equipment by providing training and advice

· Take ownership of user problems and be proactive when dealing with user issues

Competencies

· Proficiency with Microsoft Windows and Office 365, Windows Server, Email Administration, Virtualization Technologies, Network Monitoring, LAN/WAN Networking Concepts, Mobile Devices, Phone System, etc.

· Proficient with Troubleshooting Hardware/Software Issues Including Removal/Replacement of Hard Drives, Memory, Etc. for Both Laptop and Desktop Computers

· Excellent Problem-Solving Skills with Attention to Detail and Follow Up

· Great Customer Service Skills

· Excellent Interpersonal, Verbal, and Written Communication Skills

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephone system, photocopiers, postage machine, calculator, and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work
Some flexibility in hours is allowed, but the employee must be available during the “core” work hours and must work 40 hours each week to maintain full-time status.

Travel
Travel will be required between all MCE locations

Education and Experience

· 2 year experience in desktop hardware and PC application support within a networked environment

· Bachelor's Degree in MIS, IT, Computer Science or equivalent experience preferred but not required

Work Authorization/Security Clearance
Must be eligible to work in the United States.

EEO Statement
McClelland Consulting Engineers, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person