What are the responsibilities and job description for the Tech Support Analyst (239723) position at Medix Technology?
HYBIRD- MUST BE LOCAL TO MANCHESTER,CT
RADIOLOGY BACKGROUND PREFERED
This role involves providing technical support to Radiologists.
The individual will primarily focus on troubleshooting and supporting key systems, including PowerScribe, Intelerad, and Clario.
**Candidates should have PACS-related troubleshooting experience, though it is not a strict requirement. A strong background in healthcare IT, particularly supporting Radiologists, is essential, with 3–6 years of relevant experience.
Experience in escalating issues to appropriate teams and working within a structured ticketing system, such as ServiceNow, is also necessary.
Key Qualifications & Must-Have Skills
- PACS Support Experience – Hands-on experience with Intelerad or similar PACS systems.
- ServiceNow Expertise – Proficiency in using ServiceNow or another ticketing system for issue tracking and escalation.
- PowerScribe Troubleshooting – Ability to support PowerScribe users (not development or reading, just troubleshooting).
- Technical Support Background – 3–6 years of experience in end-user technical support.
- Healthcare IT Experience – Prior experience working in a healthcare setting, specifically supporting Radiologists as end users.
