Automotive Service Writer (good pay / family-owned shop / no weekends)

AUTOMOTIVE SERVICE ADVISORS – Looking for a role with real impact?

Tired of the endless grind and looking for a position with a better balance between work and life? Wondering if there's a place that values your contribution and offers you a real chance to thrive?

WE WANT TO MEET YOU!

At Menke’s Auto Repair in Newburgh, IN we’ve spent the last 34 years building a business with a strong family dynamic where employees love to come to work every day. We care about each and every customer that walks through our doors and every employee who serves them.

ABOUT THE OPPORTUNITY

Step up to a new level in your career as an Automotive Service Advisor! This full-time position is the linchpin that bridges our valued customers and expert technicians, orchestrating a symphony of seamless service. Your role will be pivotal in cultivating trust, delivering unparalleled customer satisfaction, and driving our shop's success to new heights. Embrace the chance to thrive in a dynamic environment where every day brings fresh challenges and rewarding accomplishments. This is your moment to shine and make a lasting impact. Join us, and let's redefine excellence together!

OUR COMMITMENT TO YOU:

• Competitive Compensation: Our service advisors earn a competitive hourly wage, based on experience and proven results. Let’s talk.
• Comprehensive Benefits: We offer: Health Insurance Plan Options (50% employer paid) with Dental and Vision plan options available / Employee Discounts / the company buys lunch weekly (we close the shop down on Fridays and go to lunch as a team).
• Work-Life Balance: We like to promote the philosophy of work hard/play hard. With paid vacations, holidays, and a 5-day work week (NO WEEKENDS), we make sure that your family always comes first.
• Respect and Recognition: As a family-owned business, your voice matters. We listen, we care, and we acknowledge your individuality. Our open-door policy makes sure that you are heard, valued, and respected.
• Professional Growth: We invest in the best tools and training so you can do your best work. We also have clear, systematic processes and procedures, you have the freedom to excel without the burden of micromanagement.
• YOU WILL BE A PART OF SOMETHING SPECIAL – Our fun, family-oriented atmosphere is a testament to our approach. Our low turnover rate speaks volumes about our commitment to nurturing and retaining the brightest in the industry. At Menke’s Auto Repair, we don't just offer jobs; we offer career paths and a chance to be part of something exceptional.

WHAT YOUR TYPICAL DAY WILL LOOK LIKE:

1. Open the business, organize and write up drop off vehicles, follow up on work status in the shop.

2. Answer phones, address customer's needs, direct calls to the correct person, take messages.

3. Schedule customer’s vehicles, verify upcoming appointments, follow up on missed appointments, work to get the needed number of vehicles scheduled each day and week.

4. Manage workflow, assign technicians work, follow up on that work and keep work constantly moving in the shop.

5. Write estimates for well-planned work that will benefit our customers and can be performed properly and efficiently with high quality results.

6. Sell automotive service, parts, repairs and diagnostics while maintaining an average of industry standard gross profit or better.

7. Build positive relationships with other staff members, supervisors, customers and vendors.

8. Perform quality checks on completed vehicles as a second set of eyes to ensure we deliver top quality to our customers.

9. Organize and maintain all aspects of work in a timely manner to maximize production and efficiency. This will include: estimates, sales, workflow, arranging deliveries, assigning work, and other job related responsibilities.

10. Make sure the schedule is always full by reaching out to customers via internal marketing.

11. Close down procedures.

SKILLS THAT WILL HELP YOU SHINE IN THIS ROLE:

✓ MINIMUM OF 3 YEARS EXPERIENCE – The ideal candidate will have at least 3 years of successful experience selling service for a professional auto repair business or similar professional establishment and will be very reliable.

✓ PROACTIVE WORK STYLE – We don’t like chasing problems, it just wastes too much time and reduces results. Results driven individuals do best here because they ensure the process and systems are followed.

✓ ATTENTION TO DETAIL – Ensure the shop is delivering the best quality work possible.

✓ CUSTOMER FOCUS – Monitor and make sure every customer is treated with the utmost respect and care addressing their needs while selling services profitably.

✓ ACTION BIAS – The candidate must like working in a fast-paced work environment and be able to make quick, accurate decisions that result in increased production and happy customers. Being open to new ideas is critical.

✓ PROVEN SALES ABILITY – The Service Advisor is a powerful generator of sales within the shop. They need to be able to write estimates for repairs, source parts, and help to organize workflow and assign work to technicians.

MENKE’S AUTO REPAIR:

Menke’s Auto Repair has always been a locally owned business and located at 5400 Vann Road in Newburgh, Indiana, since 1990. Although under new ownership, the core values of doing what is best for the customer, doing it professionally, and doing it right the first time have not changed.

Learn more about us on our website: https://www.menkesauto.com/

Ready for a transformation in your life and career?

Menke’s Auto Repair is currently looking for an experienced SERVICE ADVISOR/WRITER with a great attitude who takes pride in their work.

We promise that you will be appreciated, respected and well-compensated for your knowledge and skills.

If you’re ready to check out a new opportunity, get in touch. We look forward to speaking with you.

You can apply on Indeed, email, simply drop off your resume in person or call:

MENKE’S AUTO REPAIR

5400 S Vann Road

Newburgh, IN 47630

(812) 750-4121

Chris@MenkesAuto.com

Not sure if you want to commit, don’t have a resume, or just have a quick question? Send Chris a text at (812) 629-6802 and let me know you saw the ad.

#ServiceWriter #ServiceAdvisor #Automotive #Auto #AutoRepair #Newburgh #IN #Jobs #HelpWanted

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Days:

• Monday to Friday

Experience:

• Automotive Service Advising / Writing: 3 years (Preferred)

License/Certification:

• ASE Certification (Preferred)
• Driver's License (Required)

Ability to Relocate:

• Newburgh, IN 47630: Relocate before starting work (Required)

Work Location: In person