What are the responsibilities and job description for the Manager of Housing Services position at Mental Health Association of Oklahoma?
The Manager of Housing Services in Oklahoma City is primarily responsible for overseeing daily operations of Transitional and Supportive Housing programs, as well as supporting and supervising teams of Case Managers and Peer Recovery Support Specialists. Individuals in these housing programs may have serious mental illness, histories with substance abuse and/or co-occurring diagnoses, and involvement in the criminal justice system. The Association’s housing programs provide supportive housing options and wrap-around services with a focus on progression to sustainable independent living.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Direct supervision of Housing Programs staff, including Case Managers, Services Coordinators, Peer Recovery Support Specialists, and Team Lead.
- Assists with program development and sustainability.
- Under supervision of Director of Clinical Services, manages all services-related operations of Associations OKC housing programs including:
- Leading housing staff team meetings.
- Provides clinical support and collaborative assistance to the team.
- Training and educating housing staff on mental health and wellbeing of program participants, including dissemination of knowledge regarding mental illness, substance abuse, co-occurring disorders, and community resources.
- Helps ensure use of valid and effective best practice models such as Housing First, Harm Reduction, and Trauma-Informed Care
- Monitors reporting databases, program participant files, and record-keeping requirements, ensuring that necessary documentation is obtained and updated as needed.
- Responsible for building and maintaining relationships with all community partners, including but not limited to Sisu, Pivot, crisis centers, Griffin Memorial Hospital, Northcare, and Red Rock.
- Works closely with internal leasing partners to coordinate housing placement for program participants.
- Works closely with the Chief Programs Officer, Director of Clinical Services, HUD Grants Administrator, HMIS Data Specialist to plan, implement, and sustain new and existing housing programs and services.
- Monitors and provides monthly and quarterly reports on program operations and outcomes to the Director of Clinical Services, Chief Programs Officer, Board and Directors, and relevant committees. Reports are designed to ensure compliance with grants, Association policies, and Council on Accreditation.
- Represents and promotes the Association, its policies, mandates, visions, and initiatives, both internally and within the community.
- Stands in for the Director of Clinical Services in Oklahoma City as needed. These activities may include attending meetings or functions, public speaking engagements, and delegating or directing staff as necessary.
KNOWLEDGE, SKILLS & ABILITIES:
- This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Social Work, Psychology, Counseling, or other similar degree (Master’s preferred). Program management and supervisory experience of at least 5 years post-graduate.
- Ability to manage, supervise, and lead at multiple levels throughout the organization.
- Thorough knowledge of management and leadership techniques.
- Thorough knowledge of various mental illnesses and diagnostic categories for the purpose of clinical management of client cases and providing supervision, education, and training.
- Extensive knowledge and experience working with individuals who are homeless, disabled (mental or physical), and/or working with substance abuse or co-occurring disorders.
- Strong knowledge base of community resources in Oklahoma City and surrounding areas.
- Strong oral and written communication skills, including interpersonal skills. Ability to prepare and deliver persuasive oral and written reports and presentations both internally and in large community/public settings.
- Proficient PC skills including word processing and spreadsheet applications. Working knowledge of Microsoft Word, Access, Excel, PowerPoint, and experience with other data management systems including internet-based applications.
- Business administration experience that includes accountability for financial oversight of program operations and budgeting processes.
- Excellent analytical and problem-solving abilities. Must be able to systematically gather relevant information and apply logic to solving problems and making decisions; handle crisis situations and make clinical and management decisions with ease, speed, accuracy, and precision.
- Ability to manage relationships with internal and external partners.
- Ensure that information is always reviewed and presented in a thorough and accurate manner.
- Works well in a team environment; self-motivated; results-oriented; ability to multi-task and delegate work as necessary or appropriate.
WORK CONDITIONS & PHYSICAL DEMANDS:
- Work is performed in climate-controlled office setting, were exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is unlikely.
- Noise level is moderate and includes sounds of normal office equipment (printers, fax machine, phones, etc.)
- No environmental hazards are encountered in normal performance of job duties.
- Work requires a flexible work schedule due to internal and external meetings. Occasional travel may be required; must have reliable transportation.
- Ability to effectively communicate orally and in writing.
- Physical ability to move 25 pounds occasionally.
- Visual and auditory ability to identify and respond to environmental and other hazards of the site and staff behavior.
- Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).Ability to safely and properly use office equipment.
Monday - Friday
8:30am - 5:00pm
