What are the responsibilities and job description for the New York Mets Camps Talent & Customer Experience Intern (PAID) position at Mets Baseball & Softball Camps?
Rally is building a leading sports, recreation, and educational organization that empowers growth, confidence, and transformative experiences for our campers and team members through our award-winning summer camp and sports programs.
The Rally family of companies currently includes operations for professional sports teams (San Francisco Giants, San Diego Padres, Los Angeles Angels, and New York Mets) as well as for children interested in sports, games, and other enrichment activities through our Rally Camps-branded programming.
As an Intern in our Talent & Customer Experience Departments, you will provide support for our East Coast Operations to both departments and gain valuable experience with HR systems, CRM, and other business processes that will help build your resume and understanding of business operations.
What You'll Do:
Recruiting & HR
- Support sourcing efforts to find and onboard new candidates and increase candidate pool for various positions
- Interface with prospective candidates and returning staff members via phone, email, and text, answer questions as a credible resource, to assist with onboarding, paperwork, training, and orientation
- Ensure internal communication on schedules and staffing counts are updated across different brands and communicated to staff members
- Assist with various hiring and onboarding requirements, including; reference checking, tracking background checks, I-9 forms, orientation, and training scheduling for the different brands and positions
- Assist in recruitment marketing and execution via social media, mass emails, and conduct research as needed for the Talent team.
- Run, edit, and update various hiring reports.
- Support market-based General Managers in handling staffing changes, additions, and last minute requirements
Customer Experience & Sales
- Promote NY Mets Camps, and other MLB camps we operate to prospective and returning camp families over the phone, and via email.
- Be part of a team of seasonal interns that deliver best-in-class communications and customer service to our camp families.
- Answer parent questions and assist parents with enrolling via our camp management system
- Make proactive phone calls to camp families to ensure accounts are updated and to provide "wow" moments of customer experience in helping them prepare for camp
- Assist in camp marketing production and execution via social media, mass emails, and other mediums- helping establish and maintain a consistent brand voice
- Produce reports, process payments, and conduct reconciliations to ensure accounts and processes remain current at all times
- Troubleshoot issues that customers encounter to solve their problems. Coordinate with third-party software vendors, as necessary, to make adjustments that make customer experience smoother
- Work on projects relating to each customer’s experience, and simplifying processes.
What you’ll bring:
- Interest in exploring a degree in human resource management & customer/sales facing role
- Passion for the sports recreation industry
- Comfort and confidence in speaking with employees and customers
- You’re a team player with a "no task is below me” approach
- You enjoy working in a fast-paced and ever-changing environment, and are a morning person
- Exceptional communication skills, both written and verbal
- Rigorous attention to detail and highly organized, and able to multitask in a remote environment
- Strong command of Google Suite (Gmail, Google Calendar, Drive, Docs)
- Interest in learning HR & CSM Systems
- Experience with Excel is a plus
Benefits Include
- 95% Remote
- Tickets to NY Mets select home games
Reporting Relationship
- Reports to our Talent Experience Coordinator and Customer Experience Coordinator, and ultimately to our CEO
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