What are the responsibilities and job description for the CRM Data Manager (FT) position at Milwaukee.Bucks?
Job Title: CRM Data Manager
Class: Full-Time
Reports to: VP, Business Strategy & Analytics
As part of our commitment to health and safety, we are requiring that all full-time/part-time team members and new hires be fully vaccinated against COVID-19, subject to certain limited exceptions.
The Milwaukee Bucks are looking for talented people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.
It all begins with outstanding talent, It all begins with YOU! #FearTheDeer
What We Offer:
- Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources.
- 8 weeks of paid time off for parents to welcome newborns, adopted and foster children.
- Unlimited PTO.
- Professional Development through our internal learning & development program - Antler Academy.
- Employee Resource Groups.
- Milwaukee Bucks and NBA League Discounts.
- Qualified Parking and Phone Allowance.
Summary:
This role will be responsible for launching and administering a new CRM platform. The CRM Data Manager will support and enhance CRM efforts throughout the organization, focusing on the day-to-day needs of the following groups: ticket sales, business development, and marketing.
Responsibilities:
- Oversee day-to-day maintenance and administration for the CRM database including user management, data hygiene, and data manipulation.
- Champion data accuracy and data quality. Constantly scrub (merge/purge) CRM.
- Act as the internal champion and trainer for CRM with a focus on enabling efficiencies for end users, increasing revenue opportunities, and providing greater value to our customers.
- Build, maintain and improve management of CRM administration and analysis:
- Assist vendor implementations that tie directly to CRM.
- Create and maintain workflows that optimize sales processes.
- Create and maintain campaigns, opportunities, and leads.
- Work with relevant teams to develop and implement strategy for lead generation.
- Proactively engage with sales and marketing leadership to define and document opportunities to improve the platform.
- Work with the IT staff to integrate 3rd party software as needed.
- Follow organizational change standard methodologies when adding or changing CRM software features and including IT change control collaboration and formal user training, and life cycle user support.
- Work with the IT staff to ensure high level of uptime for the CRM software and its APIs used for software-to-software data import and export and any functional integrations. E.g., CRM data ingestion into the Bucks datalake.
- Collaborate with IT Support and Productivity staff to realize the highest levels of CRM utilizations with a Mobile First and Cloud First mentality.
- Ensure efficiency and proper usage of CRM.
- Enhance organizational data literacy
- Other tasks, as assigned by VP, Business Strategy & Analytics.
Qualifications:
- Bachelor’s degree in Sales, Marketing, Analytics, Business, or related field.
- 2-4 years of Business experience.
- Minimum of 1 year CRM administration experience.
- High-level of dedication to a quality work product with a good attention to detail.
- Proactive problem-solver with the ability to successfully manage multiple projects simultaneously.
- Ability to be a great partner with key constituents as appropriate.
- Ability to work effectively in a fast paced, team environment.
- Ability to work nights, weekends, and holidays as needed given the nature of the sports and entertainment business.
All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.
The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.
We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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