What are the responsibilities and job description for the Information Technology Support Specialist position at MMC Group LP?
🚀 Exciting Opportunity: IT Support Specialist - Manufacturing - Dallas, TX 🚀
Are you ready to join a dynamic team at one of the most well-known and respected manufacturers/distributors of Home products? Our partner is seeking an IT Support Specialist to be based at their headquarters in Dallas, TX. If you're passionate about technology, thrive in a fast-paced environment, and can wear many hats in a small team, this could be the perfect role for you!
Why You'll Love This Job:
- Innovative Environment: Work on cutting-edge projects that enhance both internal systems and customer-facing websites.
- Growth Opportunities: Be part of an expanding organization with endless opportunities for professional development.
- Collaborative Culture: Engage with multiple departments, from C-Level executives to the Sales team, ensuring seamless operations and communication.
Key Responsibilities:
- Daily IT Support:
- Setting up new workstations
- Install and update software
- Maintain and troubleshoot computer networks
- ERP System Enhancements:
- Re-route incoming consumer outreach to the correct internal channels
- Implement necessary changes to the existing ERP system (MS NAV)
- Manage data migration to new systems
- CRM Implementation:
- Assist the Sales team by implementing a robust CRM to collect, organize, and manage sales leads effectively
- Website Integration and Support:
- Develop and integrate support features into the website to provide 24/7 assistance for consumers
- Ensure these support features align seamlessly with the CRM and ERP system to optimize workflow and communication
Must-Haves:
- 5 years of experience in IT Support
- Proficiency with Microsoft NAV ERP system
- Helpdesk experience and internal support background
- Experience in the Manufacturing space
- Creative, self-starter with a solutions-based mentality
- Ability to work with multiple departments and personnel ranging from the C-Level down, specifically Sales
- Provide onsite support daily
- Local to the area - Dallas, TX
Education:
- Bachelor's Degree in Technology or related field, or an Associate's Degree with relevant years of experience
- Microsoft Certification
Ready to Apply?
If you're a tech-savvy professional with a knack for problem-solving and a passion for supporting a growing organization, we want to hear from you!
Apply now and take the next step in your career with us.
Salary : $65,000 - $75,000
