Demo

Information Technology Support Specialist

MMC Group LP
Dallas, TX Full Time
POSTED ON 1/21/2025 CLOSED ON 2/12/2025

What are the responsibilities and job description for the Information Technology Support Specialist position at MMC Group LP?

πŸš€ Exciting Opportunity: IT Support Specialist - Manufacturing - Dallas, TX πŸš€


Are you ready to join a dynamic team at one of the most well-known and respected manufacturers/distributors of Home products? Our partner is seeking an IT Support Specialist to be based at their headquarters in Dallas, TX. If you're passionate about technology, thrive in a fast-paced environment, and can wear many hats in a small team, this could be the perfect role for you!


Why You'll Love This Job:

  • Innovative Environment: Work on cutting-edge projects that enhance both internal systems and customer-facing websites.
  • Growth Opportunities: Be part of an expanding organization with endless opportunities for professional development.
  • Collaborative Culture: Engage with multiple departments, from C-Level executives to the Sales team, ensuring seamless operations and communication.


Key Responsibilities:

  • Daily IT Support:
  • Setting up new workstations
  • Install and update software
  • Maintain and troubleshoot computer networks
  • ERP System Enhancements:
  • Re-route incoming consumer outreach to the correct internal channels
  • Implement necessary changes to the existing ERP system (MS NAV)
  • Manage data migration to new systems
  • CRM Implementation:
  • Assist the Sales team by implementing a robust CRM to collect, organize, and manage sales leads effectively
  • Website Integration and Support:
  • Develop and integrate support features into the website to provide 24/7 assistance for consumers
  • Ensure these support features align seamlessly with the CRM and ERP system to optimize workflow and communication


Must-Haves:

  • 5 years of experience in IT Support
  • Proficiency with Microsoft NAV ERP system
  • Helpdesk experience and internal support background
  • Experience in the Manufacturing space
  • Creative, self-starter with a solutions-based mentality
  • Ability to work with multiple departments and personnel ranging from the C-Level down, specifically Sales
  • Provide onsite support daily
  • Local to the area - Dallas, TX


Education:

  • Bachelor's Degree in Technology or related field, or an Associate's Degree with relevant years of experience
  • Microsoft Certification


Ready to Apply?

If you're a tech-savvy professional with a knack for problem-solving and a passion for supporting a growing organization, we want to hear from you!


Apply now and take the next step in your career with us.

Salary : $65,000 - $75,000

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