What are the responsibilities and job description for the Call Center Agent position at MobileSentrix?

Job Summary
We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer support and assistance. Your primary responsibility will be to handle inbound and outbound calls, addressing inquiries, resolving issues, and promoting our services. The ideal candidate will possess excellent phone etiquette and the ability to analyze customer needs effectively.

Schedule: Monday - Friday from 12:00PM to 9PM ( Flexibility to some extent)

You will be responsible for the following tasks:

Maintain a positive, empathetic, and professional attitude toward customers at all times
Answer customer inquiries regarding products and service over phone, live chat, and email
Create and maintain customer accounts
Inform customers about sale promotions, programs, warranties, or terms of sale
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Prepare product or service reports by collecting and analyzing customer need to ensure overall customer satisfaction
Receive incoming calls and make outbound calls
Adhering to all company policies and procedures
Other tasks as assigned

Qualification for this position:

Previous working experience as a Customer Service Representative for 1-2 year
Ability to serve a constant stream of customers at all times of day and evening
Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
Ability to deal with people in an uplifting manner
Ability to solve customer problems
Ability to be a quick thinker, research and troubleshoot
Ability to meet required goals
Ability to lift and carry 25 to 50 lbs.
Basic computer skills
Fluency in written and spoken English

Job Type: Full-time

Pay: $16.00 per hour

Expected hours: 40 per week

Benefits: