The Quality Assurance Specialist leads quality assurance functions to ensure data, deliverables, and reports meet quality standards, as well as legal and regulatory requirements, including the drafting, review, and management of deliverables in all departments. The ideal candidate will assist with planning, designing, editing, proofreading, drafting, tracking, and finalization of reports / deliverables in the Operations Division (including ER, IH, Health and Safety, and RR). The Quality Assurance Specialist will support operations and quality program efforts (including initiatives in our Quality Management System), manage quality support functions and develop advancements in the application and analysis of operational quality control processes. The candidate will create and monitor quality performance measures, communicate issues to Directors or their manager, and will work to improve all responsible areas of quality assurance and quality control. As a part of the Quality Management group, the candidate may assist in the development of proposals, plans, specifications, training materials, and presentations.
ACTIVITIES / TASKS / SCOPE
Reporting :
- Facilitates the development, production, review, completion and submission process for final reports for ER and IH divisions and all other divisions as requested
- Acts as a liaison between groups within CTEH in the development of technical reports
- Interacts with laboratories, Data Managers, Project Technical Directors and Project Managers, as needed, to ensure timely and accurate deliverables to clients
- Supports in the development and implementation of Quality Assurance Project Plans and other work plans for projects as needed
- Interacts with groups prior to project report completion and reviews deliverables to ensure data quality objectives are being met
Process improvement :
Promotes and oversees standardization and quality assurance "best practices" to drive continuous improvementPerforms root cause, provides quality data for inputs, and analyzes information to assist in the identification and / or implementation of corrective / preventative actionsAnalyzes quality assurance data and makes recommendations based on analysis, especially for reporting processesSupports CTEH's Quality Management System and quality initiativesSupports the development of additional quality initiatives as neededDevelops and implements measurable quality assurance / quality control processes for evaluation of deliverables (i.e., reports, data summaries, letters, etc.) in the Operations DivisionProvides status updates weekly, monthly, or as requestedAttends Hotwashes / After Action Reviews and may develop or assist in the creation or implementation of action plans for process improvementsIdentifies, coordinates, communicates, and / or manages quality issues with multiple departments of the organizationWorks closely with internal departments and / or external clients to determine quality assurance needs and resolve quality problems quicklyTraining
Coordinates and assists with the training of staff in the development of effective report writing techniques and other data quality topicsConducts quality testing as needed and may be responsible for in-process inspectionsActs a liaison on all quality assurance matters; and,Perform such other duties as assignedEDUCATION, EXPERIENCE, & CREDENTIALS
Bachelor's degree in science, business, or technical writing with 2-4 years of experience in scientific quality assurance and data analysis.Basic knowledge of occupational exposure guidelines and regulatory requirements. Ability to interpret state and federal regulations.Basic knowledge of environmental sampling strategies. Ability to write, review and implement work plans to meet regulatory requirements.Advanced computer and data management skills in a Windows-based platform with expert-level knowledge of Microsoft Office Suite (required).KNOWLEDGE, SKILLS, & ABILITIES
Understanding of environmental sampling processes (preferred)Understanding of environmental analytical data and interpretation (preferred)Understanding of environmental data validation process (preferred)Science background or knowledge (required)Six Sigma yellow belt or green belt (preferred); and,Ability to work overtime and / or weekends (as necessary).WORK ENVIRONMENT & PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting, standing, and walkingInfrequently lifting to 25 poundsInfrequent overhead lifting to 10 poundsBending, climbing and stoopingLong hours involving overtime and weekends (infrequently)Keyboarding / typingAbility to read effectively from a computer screen and / or a paper copyAbility to handle a large volume of work and perform multiple tasks in a fast-paced environmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works in an office environmentPotential for extended travel
