Accounting & Customer Support Specialist

Are you a detail-oriented professional with a knack for numbers and a passion for problem-solving? Do you thrive in a collaborative environment where your contributions make a real impact? If so, Morrison Container Handling Solutions invites you to apply for our Accounting & Customer Support Specialist position. As a leader in container handling for the packaging industry, we take pride in fostering a dynamic, inclusive, and innovative workplace.

In this role, you will play a vital part in processing customer invoices, ensuring timely payments, and supporting essential accounting operations. We’re looking for a detail-oriented, organized, and proactive team player who thrives in a fast-paced environment.

Responsibilities:

• Generate daily invoices and monthly statements
• Manage customer invoices within customer portals, ensuring timely submission, tracking status, and addressing any issues as they arise
• Reconcile accounts receivable ledgers to ensure all payments are accounted for and correctly posted, support month-end and year-end financial close processes
• Investigate and resolve discrepancies or customer payment issues
• Follow up with customers regarding both upcoming and past-due payments
• Process incoming payments
• Maintain accurate records of all accounts receivable transactions
• Provide administrative support: filing, providing backup phone coverage, and responding to emails in a timely manner
• Collaborate with the accounting team to streamline processes and provide reporting as needed.
• Support other accounting and finance functions as needed
• Participate in training and preparation for the upcoming implementation of Microsoft Dynamics Business Central

Qualifications:

• Education: High School Diploma required; Associate's degree in Accounting, Bookkeeping, or Business preferred.
• Experience: 2-3 years of experience in accounting, bookkeeping, or a related role.
• Team-Oriented Mindset: Strong desire to succeed as part of a team, contribute to a positive company culture, and embrace the Morrison "Support Built In" philosophy.
• Communication & Problem-Solving Skills: Ability to identify problems, analyze information, and collaborate with colleagues to develop and implement effective solutions.
• Customer Service Excellence: Knowledge of customer service principles, including customer needs assessment, quality standards, and ensuring customer satisfaction.
• Reliability & Accountability: Demonstrated ability to consistently meet deadlines with accuracy; willingness to engage in work discussions with colleagues as needed outside of normal business hours.
• Attention to Detail: Ability to maintain high accuracy in data entry, recognizing that small errors can have significant financial and operational impacts.
• Organizational Skills: Strong ability to plan, prioritize, and manage multiple tasks simultaneously with meticulous attention to detail.