What are the responsibilities and job description for the Receptionist / Scheduler (Bilingual Preferred ) position at Mossy Oak Fence, LLC?
About Us:
Mossy Oak Fence, LLC is a leader in the fencing industry, dedicated to providing top-quality products and exceptional customer service. We are looking for a dynamic, detail-oriented Receptionist / Scheduler who is not only organized and professional but also has a strong sales acumen. If you thrive in a fast-paced environment, enjoy engaging with customers, and can confidently convert inquiries into booked sales appointments, we want to hear from you!
Key Responsibilities:
Customer Engagement & Sales Support
- Answer all incoming calls and provide top-tier customer service.
- Engage with potential clients, answer their questions, and guide them toward scheduling an estimate.
- Confidently upsell services and products by highlighting benefits, features, and value to the client.
- Transfer calls to the correct department and take detailed messages when necessary.
- Follow up with leads via phone, text, and email to ensure maximum conversion.
Scheduling & Lead Management
- Schedule sales estimates for our estimators and ensure all client details are accurately documented.
- Proactively check and manage TextNow, web forms, and Facebook messages to capture new leads.
- Respond promptly to inquiries via email, text, and social media platforms.
- Consistently follow up one day and one week after estimates to move potential clients toward closing.
- Track and manage customer sources to analyze lead effectiveness.
Client Relations & Retention
- Send welcome emails to all newly signed clients and provide them with important next steps.
- Send review invitations (Google and Facebook), respond to online reviews, and maintain brand reputation.
- Assist in ensuring all HOA documentation and city/county packets are updated and shared with the sales team.
Repair & Warranty Coordination
- Verify warranty eligibility and assist customers with the repair request process.
- Collect and forward repair inquiries to the appropriate department while keeping customers informed.
- Follow up to ensure timely resolution and maintain excellent client relations.
Requirements & Qualifications:
- Bilingual (English & Spanish) preferred – Ability to communicate effectively with a diverse clientele.
- Sales-driven mindset – Ability to persuade, upsell, and close leads.
- Highly organized – Strong attention to detail in scheduling and record-keeping.
- Tech-savvy – Experience using Google Sheets, CRM systems, and scheduling tools.
- Excellent communication skills – Professional phone etiquette and email writing skills.
- Ability to multitask – Comfortable handling multiple clients and platforms at once.
Perks & Benefits:
✔ Competitive salary with potential incentives for sales conversions.
✔ Training and professional development opportunities.
✔ A dynamic family-oriented and supportive work environment.
Job Type: Full-time
Pay: $17.89 - $18.51 per hour
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18 - $19