What are the responsibilities and job description for the Front Desk Agent position at Motel 6?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries efficiently. Multilingual candidates are highly encouraged to apply, as we value diverse communication skills in enhancing our guest relations.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally to enhance guest satisfaction.
- Provide information about hotel amenities, services, and local attractions to assist guests during their stay.
- Maintain an organized front desk area and ensure all necessary supplies are stocked.
- Process reservations and manage room assignments using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a high level of confidentiality regarding guest information.
Qualifications
- Previous experience in a hotel or hospitality environment is preferred but not required.
- Strong guest service skills with a focus on creating positive experiences for all guests.
- Excellent phone etiquette and communication skills; bilingual or multilingual abilities are a plus.
- Familiarity with hospitality management practices is advantageous.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
- A positive attitude and ability to work collaboratively within a team-oriented environment.
Join us in providing outstanding service to our guests while being part of a dynamic hospitality team!
Job Type: Part-time
Pay: $16.50 per hour
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
Ability to Commute:
- Santa Maria, CA 93454 (Required)
Work Location: In person
Salary : $17
