What are the responsibilities and job description for the Customer Payment Specialist-Collections position at MSR Technology Group DBA Infomatics?
Job Description:
1. Make outbound and take inbound calls from client customers for:
a. Collect payments on live and terminated accounts via phone pay, quick collect, and letters using excellent customer service skills.
The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
b. Negotiate payment solutions when the customer needs assistance and follow up when there is pending action required or payment arrangements have expired.
c. Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
2. Manage a queue of assigned accounts
3. When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
4. Collaborate with internal and external groups to resolve escalated customer issues and/or complaints when needed.
5. Offer feedback and recommendations on any process improvements or training material
6. Maintain corporate standards and compliance requirements.
7. HS Diploma or GED required. A bachelor’s Degree is preferred.
8. 1-2 years’ experience in a Customer Service and/or Collections environment is preferred. Familiarity with the automotive industry is a plus.
Additional Skills:
- Inbound/outbound call centre experience
- Strong administrative skills
- Critical thinking abilities
- Exceptional attention to detail
- Proactive individual who can manage multiple tasks efficiently and communicate effectively with various stakeholders (customers, vendors, etc.).
- Ability to navigate multiple systems while on phone calls
- Availability to work in the office 4 days per week
Job Type: Contract
Pay: $19.00 - $21.00 per hour
Expected hours: 40.00 per week
Benefits:
- Health insurance
- Paid time off
Experience:
- Payment: 1 year (Required)
Ability to Commute:
- Fort Worth, TX 76177 (Required)
Ability to Relocate:
- Fort Worth, TX 76177: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $21
