What are the responsibilities and job description for the Regional Manager position at Multi-Flow Industries LLC?
Description
At Multi-Flow Industries, we specialize in the manufacturing and distribution of a wide range of fountain beverages used in the Food Service Industry. Our product categories include Juices, Energy Drinks, Carbonated Beverages, Specialty Waters, Thickened Waters, and Liquid Roast Coffee.
Beyond beverages, we are experts in draught beer system design and installation, offering new system builds, old system rebuilds, service and repairs, line cleaning, and quality certification. We pride ourselves on being a one-stop shop for our customers’ bar and restaurant needs. With over 80 years in business and growing, we continue to provide high-quality products and services to our valued clients.
As a Regional Manager, you will oversee operations, drive efficiency, and ensure exceptional customer service. This role requires strong leadership, problem-solving skills, and collaboration across multiple departments.
Key Responsibilities of the Regional Manager
Customer Interaction
- Actively resolve customer complaints and ensure satisfaction.
- Conduct periodic visits to customer locations to uphold service standards.
Cross-Department Collaboration
- Partner with the Sales Team on project coordination and new product/service rollouts.
- Work with Customer Service, Finance, and Operations to optimize account management.
- Monitor customer profitability, including revenue, margins, and product substitutions.
- Improve delivery routing for cost-effectiveness and efficiency.
Operational Responsibilities of the Regional Manager
Service & Installation Management
- Oversee new installations, removals, and service calls, ensuring accurate documentation.
- Track completion of scheduled service calls and address unresolved issues promptly.
Inventory & Equipment Management
- Maintain stock levels for products, parts, and equipment.
- Conduct cycle counts and reconcile truck inventory.
- Manage product transfers and report discrepancies.
- Ensure proper tagging and tracking of equipment.
Employee Management
- Oversee hiring, onboarding, and compliance with HR policies.
- Conduct performance reviews and enforce company policies.
- Monitor employee workload, overtime, and timekeeping using Paylocity and Samsara software.
- Ensure driver safety policy compliance and review incident reports.
Fleet Management
- Schedule routine vehicle maintenance and necessary repairs.
- Assign vehicles efficiently and ensure Samsara software functionality.
Requirements
What We’re Looking For
- Strong leadership and problem-solving skills.
- Ability to manage multiple priorities and make data-driven decisions.
- Experience in operations, logistics, or customer service management.
- Proficiency in inventory and fleet management systems (Paylocity, Samsara, etc.).
- Excellent communication and team collaboration skills.
What We Offer
- Comprehensive Benefits Package – Medical, Vision, and Dental coverage
- Financial Well-Being – 401K with company match
- Work-Life Balance – Paid Time Off, Company-Wide Paid Holidays, and Floating Paid Holidays
- Health & Security – Company-paid Group Life Insurance, Short-term, and Long-term Disability
- Flexible Spending Accounts – Health FSA and Dependent Care Account
If you're a proactive leader with a passion for efficiency and customer satisfaction, apply today to join our team!
