What are the responsibilities and job description for the Talent Development Specialist position at My Wireless - AT&T Authorized Retailer?
A Talent Development specialist develops, implements, and administers training programs that evaluate, measure, and improve team member performance. A Talent Development Specialist designs training strategies and processes that measure outcomes for new hires, identify areas for improvement, and align new hires to organizational goals. They also Identify the types of training and development and resources needed to achieve performance improvements. Lastly, a Talent Development Specialist encourages culture and foster our mission by implementing tools, training, and communication.
Job Responsibilities:
Track and compile collected data for training reports
Communicate training needs and online resources
Create training strategies, initiatives, and materials
Test and review created training materials
Instruct team members through training and onboarding
Conduct training through new materials
Review employee performance and learning
Coordinate and monitor enrollment, schedules, costs, and equipment
What we offer our Team:
Ongoing paid training
Medical, dental, and vision coverage
Life Insurance
401(K) retirement plan
Mental health and financial wellness resources
Paid vacation time
Not to mention some pretty cool perks like:
Discounts off our latest devices and AT&T service plans.
Youll receive a welcome kit of fun gear to get you started including AT&T gear, training laptop and tablet.
Exclusive vendor programs that can include advocacy devices.
So, are you ready to take the next step in a career with AT&T? Wed love to have you a part of the My Wireless Family!
Preferred Qualities:
Bilingual
Retail or customer-facing sales experience
Two (2) years' previous experience as a trainer, corporate training specialist, or related position
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and Microsoft Teams
Strong project management skills with the ability to supervise multiple projects
Organized and able to create multiple timelines, budgets, and schedules
Able to multitask, prioritize, and manage time efficiently
Excellent leadership, team building, and management skills
Encouraging to team and staff; able to mentor and lead
Excellent verbal and written communication skills
Physical Demands:
The physical demands described here are representative of those that must be met by an employee with or without reasonable accommodation to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, a majority of the time is spent standing and walking around, moving about for prolonged periods of time, and occasionally lifting and moving objects of up to 10 pounds. The employee is frequently required to reach with hands and arms. Other movements may include climbing ladders, balancing on ladders, stooping, kneeling, crouching, and fine handling of display materials and merchandise. Dexterity is required.
Specific vision abilities required by this job include being able to work with small parts in mobile phones and being able to look at a computer screen for prolonged periods of time. These requirements can be met by the individuals use of eyeglasses or contacts.
