Learning and Development Program Manager, GES L&TD

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly.

Description

Amazon is seeking a creative and driven Learning & Talent Development Program Manager with experience in instructional design in a corporate environment consisting of proper content structure and creating efficient and effective adult learning experiences. L&TD Program Managers will support adult learners across the business by translating and transforming process information into instructional content delivered at time of need.

In this role, you will be responsible for researching, developing, and measuring training content effectiveness to support Learning & Talent Development initiatives. Utilizing instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate (ADDIE) instructional materials and programs. Lead the collaboration on content, design, and delivery with SMEs, project managers, and others as requested or required to produce sound instructional materials in accordance with solid instructional principles, current research, business objectives, and learning objectives. Demonstrate proficiency in creating learning objectives and activities geared for diverse learners.

Prioritize multiple concurrent projects and initiatives through the full instructional design process. This covers end-to-end research, curation of process variances, gap analysis, establishment of curriculum and enrollments within system, integration testing, and launch preparation. You will work with business stakeholders as well as subject matter experts to drive deep insights and go beyond compilation to determine customer content preferences, structure, and taxonomy needs to enable content usage and effective knowledge transfer. You will regularly identify, discuss, and bring forward issues or ideas to stakeholders to ensure programmatic success, while serving as hub for process changes and its effect to training and the learner. Identifying needed learning pathways and developing the required training content in varying modalities.

Key job responsibilities

• Collaborate with subject matter experts, stakeholders, and business teams to identify goals and outcomes for learning experiences.
• Design and develop performance-focused training content.
• Develop learning tools, performance support mechanisms, practice activities, scenario-based learning, online tutorials, and other materials to meet identified needs.
• Design and develop knowledge and performance assessments to ensure learner understanding.
• Design and develop online learning experiences that align with learning outcomes, apply evidence-based learning principles, and inform learner progress and success in online learning environments.
• Pursue a deep understanding of learner roles to ensure that learning solutions meet needs.
• Maintain knowledge of new developments in learning science, learning design, and learning technologies.
• Perform quality checks (alpha/beta testing) to ensure learning experience standards are met.
• Perform field research and be very hands-on; work directly with technical development teams, process owners and stakeholders to perform baseline on current content formats and processes.
• Conduct editorial reviews of training content and consult with subject matter experts on accuracy and direction.
• Use project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage customer expectations.
• Travel may be required up to 25%-50%
  
  

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
  
  

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

• 3 years of program or project management experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree
  
  

Preferred Qualifications

• 3 years of driving end to end delivery, and communicating results to senior leadership experience
• 3 years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.