What are the responsibilities and job description for the IT Specialist position at Nebraska State College System?
Nature of Work
First-line helpdesk support, entry-level technical and analytical duties focused on supporting the Peru State College stakeholders. This includes communicating via phone, email, chat or other methods to provide initial problem analysis or solution, direction of the customer to the proper technician or online resource, monitoring and classifying requests. Create, modify, and continually improve documentation and knowledge-based articles. Create, maintain, and modify technology assets in the inventory software. This position is exempt with regard to FLSA overtime provisions. This position is covered by the NSCPA negotiated agreement.
Examples of Work Performed
See Nature of Work.
Required Qualifications
An associate’s degree with computer or network systems emphasis or equivalent experience. Attention to detail, analytical skills, organizational and problem-solving ability is required. Working knowledge of PC and MAC workstation hardware and peripherals; including attached and networked devices such as printers, scanners, and copiers. Working knowledge of PC and MAC operating systems (Microsoft Windows and OS X), and mobile computing operating systems (IOS, ANDROID). Ability to effectively use and support Microsoft Office products (Outlook, Word, Excel, Visio, PowerPoint).
Preferred Qualifications
Bachelor of Management Information Systems, two years of experience providing customer and technology support in a helpdesk setting, and familiarity with an IT helpdesk ticketing system. ITIL4 or CompTIA certifications a plus.
Physical Demands
License and Certification Requirements
Other Requirements
Offers depend on successful background check.
Salary Information
Salary range $59,520 - $74,400
FTE
1.0
FLSA
Exempt
Union Status
NSCPA
Number of Vacancies
1
Posting Detail Information
Posting Number
PS1490P
Desired Start Date
Open Date
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
General Information
Peru State College’s “Campus of a Thousand Oaks,” an arboretum campus, is nestled in historic southeast Nebraska. The state’s first college, Peru State offers a unique mix of innovative online and traditional classroom undergraduate and graduate programs, including online graduate degrees in education and organizational management. Peru State College is a member institution of the Nebraska State College System.
EEO Statement
The Nebraska State Colleges are equal opportunity institutions and do not discriminate against any student, employee, or applicant on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, religion, or age in employment and education opportunities. Each College has designated an individual to coordinate the Colleges’ non-discrimination efforts to comply with regulations implementing Title II of the Americans with Disabilities Act, Titles VI and VII of the Civil Rights Act, Title IX of the Education Amendments of 1972, the Age Discrimination Act of 1975, and Section 504 of the Rehabilitation Act. Inquiries regarding non-discrimination policies and practices may be directed to the Compliance Coordinators assigned at each College and identified on each College website.
Veteran Statement
This position is subject to Veterans Preference.
Salary : $59,520 - $74,400
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