Medical Assistant

Nehalem Bay Health Center and Pharmacy, located on the beautiful north Oregon Coast, has an immediate opening for a Medical Assistant, bilingual preferred (fluent in English and Spanish). This is a full-time (40 hours per week) position with Medical, Dental, and Vision benefits effective on the first day of employment. This position is eligible for an additional 5% pay upon passing a Spanish proficiency test.

Job Purpose: The Medical Assistant will perform duties to assist the patient and clinic providers in the delivery of primary care services as needed and within the parameters of their certification.

Duties:

• Prepares patients for healthcare appointments, including greeting and rooming patients, active listening to patients during the interviewing process, recording chief complaint, obtaining vital signs and other lab work as indicated, and preparing patients for individual treatment and appropriate examinations.
• Assists providers in healthcare activities, performance of diagnostic and/or therapeutic procedures.
• Helps keep providers on schedule; monitors and adjusts patient flow and limits interruptions. Will keep patient updated about their visit, especially when delays may occur in being seen.
• Ensures an appropriate environment for delivery of healthcare by maintaining a clean, safe, and orderly workspace; assists in maintenance of all equipment used by the medical assistants and ensures that exam rooms are stocked accordingly.
• Ensures during end of day procedures that all areas are locked and secured, and areas are prepped for the next day.
• Partners with interpreters, whether by phone, video, or in person, for our limited-English proficient patients.
• Participates in daily team huddle with assigned provider and other team members.
• Collects viable specimens from the clinic’s patients and processes according to procedures. If specimen is used for a CLIA-waived test, enters results manually in the patient’s medical record.
• Gives injections only under the medical supervision of the provider.
• Completes all records and reports as assigned.
• Participates in the clinic’s quality assurance activities and performs duties in accordance with applicable standards, including identifying gaps in care, outreach to patients for services due, and ensuring that follow-up appointments are made.
• Develops and maintains skills by seeking consultation from appropriate sources.
• Answers telephone calls from patients and works with the providers to assist the patient with their reason for calling. Ensures questions are answered or forwarded to appropriate team member for answer.
• Alerts the Triage nurse of any calls or messages as appropriate.
• Sends provider letters to patients as needed via mail or MyChart.
• Makes follow-up telephone calls to patients on lab/radiology reports and offers patient follow-up appointments as needed. Will refer back to provider for any additional information needed to ensure patient fully understands report.
• Attends all clinical updates, meetings, and trainings.
• Assists in tracking patient care and chart scrubbing in the OCHIN system.
• Maintains strictest patient confidentiality and adheres to HIPAA guidelines/regulations.
• Participates as a team member, including warm hand-offs and other team-based care activities.
• Acts as liaison between patient, provider, and other team members and works to make sure the patient’s needs are at the center of all care provided.
• Performs other related duties as assigned.

Skills/Attributes:

• Ability to proficiently and accurately read and write in English, and if bilingual, Spanish as well.
• Excellent interpersonal skills; written, oral, and non-verbal communication; and telephone etiquette.
• Proficient computer skills; ability to use multiple types of programs, i.e., word processing, electronic health record.
• Active listener who is interested in being part of a collaborative and patient-centered team.
• Flexible and willing to make adjustments to improve the patient and provider experience.
• Ability to adapt to a fast-paced and sometimes rapidly changing work environment by prioritizing multiple tasks in order to perform efficiently and effectively.
• Empathy and understanding towards all patients.
• Recognize, respect, and work effectively with people from diverse social, cultural, and ethnic backgrounds who may have different healthcare preferences and needs.
• Ability to develop effective and supportive relationships with staff, patients, and community members.

Qualifications:

• High School graduate with patient care experience in a primary medical care setting and/or completion of a medical assistant’s educational program at an accredited school.
• With 1 year experience as a medical assistant prior to employment, certification exam must be passed within 6 months of employment.
• With no experience as a medical assistant prior to employment, certification exam must be passed within 15 months of employment.
• Fluent in Spanish and English, preferred.
• Experience with an electronic medical records.
• Ability to learn to perform laboratory tests and willingness to assist other staff as necessary.
• Ability to make accurate technical and visual observations of patients.
• Ability to relate well to patients and staff.
• Embrace the clinic’s mission and vision statements in all aspects of work.
• Current CPR certification.

Immunizations:

• TDAP
• HepB

Physical Requirements:

• Standing/walking; predominant daily position.
• Bending, stooping, lifting, positioning; predominant daily physical activities while performing duties within clinic practice.
• In performing job duties may be exposed to blood and body fluids and hazardous chemicals; sight, auditory, tactile and olfactory senses exposure.
• Operating technical equipment.
• Computer screen, mouse, and keyboard usage.
• Telephone usage.

For a complete job description, and to apply, visit www.nehalembayhealth.org/job-opportunities

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Travel reimbursement
• Tuition reimbursement
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person